Venue Admin & Support Manager – Manchester

CleanEvent Services Ltd; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established company is seeking a Venue Admin & Support Manager to play a pivotal role in event administration and operations. This dynamic position involves a blend of administrative tasks, such as recruitment and compliance, alongside operational responsibilities that ensure successful event execution. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills and a proactive attitude. Join a supportive team where your contributions will enhance the overall event experience and foster positive relationships with clients and staff alike.

Benefits

22 days annual leave

Cycle to work scheme

Private Health benefits

Discounts at gyms, restaurants, and shops

Company Sick Pay

Development opportunities from Henley Business School

Qualifications

• Proven experience in recruitment and rostering within event management.
• Strong leadership and team management abilities are essential.

Responsibilities

• Oversee recruitment processes and manage staff scheduling.
• Collaborate with the team to ensure smooth event operations.

Skills

Recruitment

Rostering

Administrative Support

Compliance Processes

Staff Management

Communication Skills

Tools

SAP/HF

Humanforce

Access People

Job description

A fantastic opportunity to join an established company as a Venue Admin & Support Manager. CleanEvent are looking for an experienced and dynamic individual, the role will be based at the Co Op Arena in Manchester. The role will involve working alongside our operational team.

We are seeking a highly motivated and experienced Admin & Event Support individual to work closely with the Operations Team on the administration and the day to day running of events at the Co Op Arena. This role involves 40% administrative duties—primarily focused on recruitment, rostering, and compliance tasks like DBS checks—and 60% operational responsibilities, including the management of event-specific duties.

Key Responsibilities:

• Administrative Duties (40%)
• Oversee recruitment processes for both casual and permanent staff, including advertising roles, shortlisting candidates, and coordinating interviews.
• Process DBS checks and ensure all new starter paperwork is completed and compliant with company policies.
• Maintain accurate and up-to-date records in the CleanEvent Venue Management System (SAP/HF) and related databases.
• Schedule staff for both day-to-day and event shifts using rostering systems, ensuring appropriate coverage and compliance with legal requirements.
• Respond to staff inquiries, manage timesheet approvals, and escalate issues where necessary.
• Track and manage employee onboarding, including inductions and training, to ensure all staff are prepared for their roles.
• Provide weekly reports to the Venue Presentation Contract Manager, including recruitment updates, roster summaries, and staff performance insights.
• Liaise with Payroll to ensure timely submission of paperwork for new hires and updates to staff profiles.
• Operational Duties (60%)
• Collaborate with the Venue Presentation Manager to meet staffing requirements and operational goals for both daily tasks and events.
• Oversee the setup and execution of event-day operations, including staff management, helpdesk coordination, and issue resolution.
• Act as the point of contact for staff during events, ensuring effective communication and rapid response to any challenges.
• Ensure all rosters are continually updated and accurately reflect operational requirements.
• Monitor staff attendance and performance during shifts, addressing any no-shows or incidents promptly.
• Coordinate the induction process and Safe Work Method Statements (SWMS) training to ensure compliance with safety standards.
• Maintain and update the Venue Diary with comprehensive event records and operational details.

Client & Team Relationships:

• Work closely with clients, attending daily and weekly catch-ups to align on expectations and address any concerns.
• Participate in Toolbox Talks and team briefings, ensuring key updates and policies are communicated effectively.
• Foster positive relationships with both internal teams and external stakeholders to deliver exceptional service.

Key Skills Required:

• Proven experience in recruitment, rostering, and administrative support, ideally within the event or venue management industry.
• Proficiency in managing large staff teams (20+) in dynamic environments.
• Familiarity with compliance processes, including DBS checks, HR procedures, and Occupational Health & Safety standards.
• Strong knowledge of rostering and scheduling software, such as Humanforce / Access People or similar platforms.

Essential Personal Qualities:

• A proactive, positive attitude with a strong work ethic.
• Exceptional organizational skills and attention to detail, particularly in compliance and rostering tasks.
• Strong leadership and team management abilities, with a collaborative mindset.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure in a fast-paced, dynamic environment.
• Flexibility to work evenings, weekends, and public holidays as needed.
• Commitment to ongoing professional development and training.

Why work for CleanEvent:

• 22 days annual leave (exclusive of bank holidays)
• Cycle to work scheme
• Private Health, Optical and Dentist benefits
• Discounts at gyms, restaurants, and shops
• Company Sick Pay
• Development opportunities from Henley Business School

This job description is a guide to the work you will be initially required to undertake. It may be changed from time to time to meet changing circumstances. As your experience grows you will be expected to broaden your tasks, suggest improvements, solve problems and enhance the effectiveness of the role.

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