Vending Service Manager: Lead Field Team & Uptime Excellence

JLB Recruitment Ltd; Enfield; On-site; GBP 42,000 - 52,000; Full time

Job summary

JLB Recruitment Ltd is recruiting for a Service Desk Manager to lead a responsive service desk and a team of field service engineers across client sites. You will drive performance, efficiency and customer satisfaction while coordinating with sales and operations to align service strategy with business goals.

Ideal candidates will have strong leadership, technical understanding of vending/refrigeration systems and experience with service-management software.

Qualifications

• Experience in service management or field operations, preferably in vending or catering equipment.
• Strong technical understanding of vending machines, refrigeration or electromechanical systems.
• Proven ability to manage technical teams across multiple sites.
• Experience with service management software and client-facing roles.
• Excellent leadership, organisation and communication skills.

Responsibilities

• Own the service desk - lead a responsive team handling client requests, breakdowns and maintenance queries.
• Lead, coach and schedule a team of field service engineers to hit SLAs.
• Track response times, first-time fix rates and downtime; turn insights into improvements.
• Create preventive and corrective maintenance schedules to keep machines running.
• Manage spare parts flow, balancing fast repairs with lean stockholding.
• Be the go-to person for escalated client issues and resolve them confidently.
• Refine processes to help the team consistently deliver excellent service.
• Partner with sales and operations to align service strategy with business direction.
• Report on performance, productivity and client feedback to drive improvements.
• Champion health and safety standards across the team daily.

Tools

MS Office Suite

Job description

JLB Recruitment Ltd is recruiting for a Service Desk Manager to lead a responsive service desk and a team of field service engineers across client sites. You will drive performance, efficiency and customer satisfaction while coordinating with sales and operations to align service strategy with business goals.

Ideal candidates will have strong leadership, technical understanding of vending/refrigeration systems and experience with service-management software.