Vehicle Support & Solutions Advisor

Solus Accident Repair Centres Company; Daresbury; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunity

Company pension scheme

33 days’ holiday

Employee discounts

Save As You Earn scheme

Parental and carers' leave

Wellbeing resources

Job summary

Solus, owned by Aviva, is seeking Customer Solutions Centre Advisors in Warrington. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence.

With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer, guiding them through the next steps in their journey within a supportive team across the UK repair network.

Qualifications

• A genuine passion for customer service and helping people.
• Strong communication and listening skills.
• The confidence to make decisions and take ownership of customer outcomes.
• The ability to work well as part of a team in a fast-paced environment.
• Automotive knowledge is helpful but not essential, as full training is provided.

Responsibilities

• Act as the first point of contact for customers, providing clear, empathetic and professional support.
• Use training and in‑house tools to complete a basic vehicle diagnosis and agree the best repair solution.
• Take ownership of customer enquiries and guide them through the next steps in their journey.
• Identify opportunities to improve customer satisfaction and contribute to a strong customer‑focused culture; work collaboratively with colleagues in Warrington and across the UK repair network.

Skills

Customer service passion

Communication skills

Listening skills

Decision making

Teamwork

Job description

Solus, owned by Aviva, is seeking Customer Solutions Centre Advisors in Warrington. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence.

With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer, guiding them through the next steps in their journey within a supportive team across the UK repair network.