Vehicle Service Advisor – Customer-Focused Fleet Workshop

Renault Trucks; Hernhill; On-site; GBP 30,000 - 36,000; Full time

Job summary

Renault Truck Commercials' prestigious Faversham in Kent dealership is looking for an excellent Vehicle Dealership experienced Service Advisor to provide excellent customer service and promote our Workshop Services and Products.

This position is the first point of contact for both face to face and telephone customers and is a central position between the workshop and service areas of the business as well as involvement in the support of admin and invoicing functions.

Qualifications

• Excellent customer service and communication skills.
• Familiarisation with workshop processes and vehicle parts.
• Understanding of service department systems and ongoing developments.
• Confidence and upselling skills.

Responsibilities

• Be the first point of contact for face-to-face and telephone customers.
• Promote workshop services and products.
• Support admin and invoicing functions.
• Coordinate between workshop and service areas.

Skills

Communication skills

Upselling

Customer focus

Parts familiarity

Service systems

Job description

Renault Truck Commercials' prestigious Faversham in Kent dealership is looking for an excellent Vehicle Dealership experienced Service Advisor to provide excellent customer service and promote our Workshop Services and Products.

This position is the first point of contact for both face to face and telephone customers and is a central position between the workshop and service areas of the business as well as involvement in the support of admin and invoicing functions.