Service Advisor

Renault Trucks; Hernhill; On-site; GBP 30,000 - 36,000; Full time

Job summary

Renault Truck Commercials' prestigious Faversham in Kent dealership is looking for an excellent Vehicle Dealership experienced Service Advisor to provide excellent customer service and promote our Workshop Services and Products.

This position is the first point of contact for both face to face and telephone customers and is a central position between the workshop and service areas of the business as well as involvement in the support of admin and invoicing functions.

Qualifications

• Excellent customer service and communication skills.
• Familiarisation with workshop processes and vehicle parts.
• Understanding of service department systems and ongoing developments.
• Confidence and upselling skills.

Responsibilities

• Be the first point of contact for face-to-face and telephone customers.
• Promote workshop services and products.
• Support admin and invoicing functions.
• Coordinate between workshop and service areas.

Skills

Communication skills

Upselling

Customer focus

Parts familiarity

Service systems

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

Renault Truck Commercials' prestigious Faversham in Kent dealership is looking for an excellent Vehicle Dealership experienced Service Advisor to provide excellent customer service and promote our Workshop Services and Products. This position is the first point of contact for both face to face and telephone customers and is a central position between the workshop and service areas of the business as well as involvement in the support of admin and invoicing functions.

Mon‑Fri 06.00 to 14.00 with alternate Saturday mornings, paid at time and a half.

Basic is up to £33,000 (DOE), with overtime paid at time and a half.

• Familiarisation of book times
• Familiarisation with Vehicle parts.
• Understanding of relevant systems relating to the Service Department including changes and on-going developments.
• Interested in product development by reading relevant technical information issued.
• Good communication skills, both written and oral.
• Confidence and upselling skills
• Customer focus

Benefits

Why work for us https://www.renaulttruckcommercials.co.uk/careers/why-work-for-us/

Renault Truck Commercials is an Equal Opportunities Employer

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.