Vehicle Hire Customer Service Agent - Bonus & Benefits

ZIGUP plc; Eastly End; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus

Holiday entitlement 26 days

Life assurance

Job summary

Northgate Vehicle Hire, part of ZIGUP, is seeking a Customer Service Agent to drive the Northgate experience. You will play a key role in meeting customer needs, coordinating with colleagues and managers, and ensuring vehicles are where they need to be.

You’ll be the first contact for customers, delivering great service with a smile, while juggling multiple tasks such as booking, queries, and account admin. A full UK/EU driving licence is required.

Qualifications

• Customer service experience required.
• Strong administration skills.
• Full UK or EU driving licence required.
• Calm, can-do attitude when handling multiple tasks.

Responsibilities

• Greet and assist customers with a high level of service.
• Book and source vehicles to meet customer needs.
• Resolve rental queries and manage customer accounts.
• Oversee daily vehicle movements in and out of the branch.

Job description

Northgate Vehicle Hire, part of ZIGUP, is seeking a Customer Service Agent to drive the Northgate experience. You will play a key role in meeting customer needs, coordinating with colleagues and managers, and ensuring vehicles are where they need to be.

You’ll be the first contact for customers, delivering great service with a smile, while juggling multiple tasks such as booking, queries, and account admin. A full UK/EU driving licence is required.