Customer Service Agent — Vehicle Hire with Great Benefits

ZIGUP plc; Snodland; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus

26 days annual leave (with service)

Birthday day off

Life assurance 2x salary

Pension and Save-as-you-earn

Benefits app and discounts

Job summary

Northgate Vehicle Hire, part of ZIGUP plc, is looking for a Customer Service Agent in the UK. You will be the first point of contact for customers, delivering great service and supporting vehicle movements, bookings, and account administration.

No prior vehicle rental experience is required due to our induction training, but a calm, can-do attitude and a full UK/EU driving licence are essential. The role offers a competitive salary and a strong benefits package, including a quarterly bonus,

Qualifications

• Strong customer service background and a friendly, proactive approach.
• Ability to manage multiple tasks and competing priorities calmly.
• Good administration skills and attention to detail.

Responsibilities

• Provide excellent customer service and problem solving on day-to-day inquiries.
• Coordinate vehicle sourcing and bookings to ensure yes to customer requests.
• Administer customer accounts and oversee daily vehicle movements in branch.
• Resolve rental queries efficiently and maintain accurate records.

Skills

Customer service

Multi-tasking

Communication

Administration

Driving licence

Job description

Northgate Vehicle Hire, part of ZIGUP plc, is looking for a Customer Service Agent in the UK. You will be the first point of contact for customers, delivering great service and supporting vehicle movements, bookings, and account administration.

No prior vehicle rental experience is required due to our induction training, but a calm, can-do attitude and a full UK/EU driving licence are essential. The role offers a competitive salary and a strong benefits package, including a quarterly bonus,