Vehicle Damage Assessor

Lloyd Motor Group; Colne; Remote; GBP 34,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Cycle to work scheme

Medicash healthcare cash plan

Internal and manufacturer training

Job summary

Lloyd Bodyshop Colne, part of Lloyd Motor Group, is recruiting a Vehicle Damage Assessor to join its busy team. You will perform damage assessments, prepare repair estimates using Audatex, and actively pursue retail work while maintaining excellent customer service.

Based in Colne, the role involves liaising with insurers, engineers and the workshop team, ensuring repairs meet BMW/MINI standards. A full UK driving licence and a proactive, detail‑minded approach are essential.

Qualifications

• Previous experience as a Vehicle Damage Assessor within a Bodyshop or accident repair environment.
• Very good IT skills and confidence using Bodyshop management systems.
• Strong Audatex knowledge is essential.
• Strong retail customer focus, with the confidence to identify and convert repair opportunities.
• Commercially aware and proactive in finding work.
• Self-motivated, organised and able to manage workload effectively.
• Good understanding of accident repair methods, estimating and insurer processes.
• Excellent communication skills with customers, insurers, engineers and colleagues.
• Strong attention to detail and accuracy.
• Ability to work well with the workshop team to support job flow and repair quality.
• Positive, professional and customer-focused approach.
• Full UK driving licence.

Responsibilities

• Complete accurate damage assessments and repair estimates using Audatex.
• Identify and convert retail repair opportunities.
• Proactively support the Bodyshop in generating work, rather than relying solely on insurance referrals.
• Deal confidently with retail customers, explaining repair requirements clearly and professionally.
• Liaise with insurers, engineers and work providers to agree repair methods and authorisations.
• Manage supplements, estimates, job updates and repair documentation.
• Work closely with the Bodyshop Manager, workshop team and parts department to keep jobs progressing.
• Ensure customer updates are handled professionally and within agreed timescales.
• Support a high-quality customer experience from initial enquiry through to vehicle collection.
• Maintain accurate records across Bodyshop systems.
• Help monitor job progression, repair costs and estimate accuracy.
• Support the achievement of Bodyshop targets, including sales, conversion, labour recovery, customer satisfaction and repair quality.
• Ensure all work is carried out in line with BMW and MINI approval standards.

Skills

Audatex knowledge

Retail customer focus

Communication skills

Attention to detail

Time management

Driving licence

Commercial awareness

Team collaboration

Tools

Audatex

Bodyshop software

Job description

An exciting opportunity has arisen for aVehicle Damage Assessorto join the busy team atLloyd Bodyshop, Colne.

Lloyd Colne Bodyshop is an award-winning BMW and MINI Approved Bodyshop, delivering high-quality repairs and excellent customer service.

This is a key role within the Bodyshop, with a strong focus on retail work, customer care and repair conversion. We are looking for someone who is proactive, commercially aware and confident in identifying repair opportunities, not just relying on work sent through by insurance companies.

Salary:Basic salary of £38,000 with OTE £45,000

Hours of work: Monday - Friday, 08:30 - 17:30

Role and Responsibilities:

• Complete accurate damage assessments and repair estimates using Audatex.
• Identify and convert retail repair opportunities.
• Proactively support the Bodyshop in generating work, rather than relying solely on insurance referrals.
• Deal confidently with retail customers, explaining repair requirements clearly and professionally.
• Liaise with insurers, engineers and work providers to agree repair methods and authorisations.
• Manage supplements, estimates, job updates and repair documentation.
• Work closely with the Bodyshop Manager, workshop team and parts department to keep jobs progressing.
• Ensure customer updates are handled professionally and within agreed timescales.
• Support a high-quality customer experience from initial enquiry through to vehicle collection.
• Maintain accurate records across Bodyshop systems.
• Help monitor job progression, repair costs and estimate accuracy.
• Support the achievement of Bodyshop targets, including sales, conversion, labour recovery, customer satisfaction and repair quality.
• Ensure all work is carried out in line with BMW and MINI approval standards.

For this role, we are looking for an individual who can demonstrate the following skills and attributes:

• Previous experience as a Vehicle Damage Assessor within a Bodyshop or accident repair environment.
• Strong Audatex knowledge is essential.
• Very good IT skills and confidence using Bodyshop management systems.
• Strong retail customer focus, with the confidence to identify and convert repair opportunities.
• Commercially aware and proactive in finding work.
• Self-motivated, organised and able to manage workload effectively.
• Good understanding of accident repair methods, estimating and insurer processes.
• Excellent communication skills with customers, insurers, engineers and colleagues.
• Strong attention to detail and accuracy.
• Ability to work well with the workshop team to support job flow and repair quality.
• Positive, professional and customer-focused approach.
• Full UK driving licence.

Company Benefits:

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Internal and manufacturer training.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

Benefits of Working With Us

Medicash healthcare cash plan is available for all colleagues.

Holidays

25 days of annual leave a year, and 8 bank holidays.

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great Facilities

We take pride in our state-of-the-art working environments and facilities.

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.