Retail-Focused Vehicle Damage Assessor (Audatex Expert)

Lloyd Motor Group; Colne; Remote; GBP 34,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Cycle to work scheme

Medicash healthcare cash plan

Internal and manufacturer training

Job summary

Lloyd Bodyshop Colne, part of Lloyd Motor Group, is recruiting a Vehicle Damage Assessor to join its busy team. You will perform damage assessments, prepare repair estimates using Audatex, and actively pursue retail work while maintaining excellent customer service.

Based in Colne, the role involves liaising with insurers, engineers and the workshop team, ensuring repairs meet BMW/MINI standards. A full UK driving licence and a proactive, detail‑minded approach are essential.

Qualifications

• Previous experience as a Vehicle Damage Assessor within a Bodyshop or accident repair environment.
• Very good IT skills and confidence using Bodyshop management systems.
• Strong Audatex knowledge is essential.
• Strong retail customer focus, with the confidence to identify and convert repair opportunities.
• Commercially aware and proactive in finding work.
• Self-motivated, organised and able to manage workload effectively.
• Good understanding of accident repair methods, estimating and insurer processes.
• Excellent communication skills with customers, insurers, engineers and colleagues.
• Strong attention to detail and accuracy.
• Ability to work well with the workshop team to support job flow and repair quality.
• Positive, professional and customer-focused approach.
• Full UK driving licence.

Responsibilities

• Complete accurate damage assessments and repair estimates using Audatex.
• Identify and convert retail repair opportunities.
• Proactively support the Bodyshop in generating work, rather than relying solely on insurance referrals.
• Deal confidently with retail customers, explaining repair requirements clearly and professionally.
• Liaise with insurers, engineers and work providers to agree repair methods and authorisations.
• Manage supplements, estimates, job updates and repair documentation.
• Work closely with the Bodyshop Manager, workshop team and parts department to keep jobs progressing.
• Ensure customer updates are handled professionally and within agreed timescales.
• Support a high-quality customer experience from initial enquiry through to vehicle collection.
• Maintain accurate records across Bodyshop systems.
• Help monitor job progression, repair costs and estimate accuracy.
• Support the achievement of Bodyshop targets, including sales, conversion, labour recovery, customer satisfaction and repair quality.
• Ensure all work is carried out in line with BMW and MINI approval standards.

Skills

Audatex knowledge

Retail customer focus

Communication skills

Attention to detail

Time management

Driving licence

Commercial awareness

Team collaboration

Tools

Audatex

Bodyshop software

Job description

Lloyd Bodyshop Colne, part of Lloyd Motor Group, is recruiting a Vehicle Damage Assessor to join its busy team. You will perform damage assessments, prepare repair estimates using Audatex, and actively pursue retail work while maintaining excellent customer service.

Based in Colne, the role involves liaising with insurers, engineers and the workshop team, ensuring repairs meet BMW/MINI standards. A full UK driving licence and a proactive, detail‑minded approach are essential.