Vehicle Concierge & Sales Progressor

Ocean GROUP; Plymouth; On-site; GBP 20,000 - 28,000; Full time

Job summary

Ocean BMW Plymouth is seeking a Driver/Deputy Sales Progressor to support daily site operations and maintain vehicle security. The role includes welcoming customers, parking assistance, and ensuring smooth vehicle handovers.

Responsibilities extend to prepping vehicles for display and test drives, photographing stock, and coordinating with workshops, valeting, and service teams. A full UK driving licence with up to 6 points is required and the role operates Monday–Friday, 08:00–17:30.

Qualifications

• Customer service experience.
• Ability to use iPads and Windows software.
• Demonstrates enthusiasm and commitment to work.
• Able to attend on site during department hours.
• Must hold a full driving licence with max 6 points and no DR/CD/DD/TT99 endorsements.
• No insurance declined in last 5 years.
• Capable of driving both manual and automatic vehicles.
• Ability to maneuver vehicles in confined spaces.

Responsibilities

• Control movement and security of all vehicles on site to ensure customer safety.
• Ensure vehicles are delivered to the workshop when needed.
• Act as a customer ambassador, greeting visitors on arrival.
• Assist customers with parking when they arrive on site.
• Inspect vehicles for damage and tyre safety on receipt and before handover to customer.
• Complete damage reports per Ocean policy and communicate findings to customers where possible.
• Prepare and hand over documents with customers as required.
• Prepare courtesy vehicles to a high standard for customers.
• Deputise as Sales Progressor for BMW & MINI, including prepping cars for display, test drives and handovers.
• Manage showroom and forecourt displays and keep vehicles organized and secure.
• Photograph vehicles, record specs, upload stock to online platforms and social media.
• Coordinate vehicle movement between sites and liaise with valeting and service teams.
• Process delivery paperwork, warranty claims and update internal tracking systems.
• Collect and deliver vehicles from customers’ homes or premises.
• Chauffeur company personnel or customers as required.
• Collect/deliver small items as needed.

Skills

Customer service

Tech literacy

Motivation

On-site availability

Full driving licence

Insurance good standing

Manual & automatic driving

Vehicle maneuvering

Job description

Ocean BMW Plymouth is seeking a Driver/Deputy Sales Progressor to support daily site operations and maintain vehicle security. The role includes welcoming customers, parking assistance, and ensuring smooth vehicle handovers.

Responsibilities extend to prepping vehicles for display and test drives, photographing stock, and coordinating with workshops, valeting, and service teams. A full UK driving licence with up to 6 points is required and the role operates Monday–Friday, 08:00–17:30.