Service Advisor

Ocean GROUP; Falmouth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

22 days holiday

Company pension scheme

Employee car scheme

BMW training and development

Career progression opportunities

Brand representation within a family‑f

Job summary

Ocean BMW, part of Ocean Group, is seeking a professional Service Advisor to join our Aftersales team in a fast-paced, premium environment where customer satisfaction is paramount.

You’ll be the main point of contact from booking to handover, with 40 hours per week, rotating early/late shifts including Saturdays on reasonable rota.

Qualifications

• Passionate about delivering excellent customer service.
• Confident and professional communication.
• Organised, proactive and thrives in a busy environment.
• Enjoys building strong customer relationships.

Responsibilities

• Deliver outstanding customer service in line with BMW and Ocean Group standards.
• Manage customer bookings, vehicle check-ins and handovers.
• Keep customers informed throughout the repair process.
• Liaise with technicians, Workshop Control and Parts teams to ensure efficient workflow.
• Present Vehicle Health Check findings and recommend additional work where appropriate.
• Resolve customer queries professionally and effectively.
• Maintain accurate service records and documentation.
• Contribute to customer satisfaction and departmental performance targets.

Skills

Customer service

Communication

Organisation

Teamwork

Driving licence

Job description

Passionate about delivering exceptional customer experiences? Looking to develop your career with one of the world's most prestigious automotive brands? Due to internal progression, Ocean BMW is looking for a professional and customer-focused Service Advisor to join our successful Aftersales team. This is an exciting opportunity to work in a fast-paced, premium environment where customer satisfaction is at the heart of everything we do.

The Role

As a BMW Service Advisor, you'll be the main point of contact for customers throughout their service and repair journey, ensuring they receive a seamless, professional experience from booking through to vehicle handover.

Key responsibilities include:

• Delivering outstanding customer service in line with BMW and Ocean Group standards.
• Managing customer bookings, vehicle check-ins and handovers.
• Keeping customers informed throughout the repair process.
• Liaising with technicians, Workshop Control and Parts teams to ensure efficient workflow.
• Presenting Vehicle Health Check findings and recommending additional work where appropriate.
• Resolving customer queries professionally and effectively.
• Maintaining accurate service records and documentation.
• Contributing to customer satisfaction and departmental performance targets.

About You

We're looking for someone who:

• Is passionate about delivering excellent customer service.
• Communicates confidently and professionally.
• Is organised, proactive and able to thrive in a busy environment.
• Enjoys building strong customer relationships.
• Works well as part of a team.

A full UK driving licence is essential.

Working Hours

40 hours per week

Monday-Friday on a rotating shift pattern:

• 8:00am - 1630
• 9:30am - 1800
• Saturday mornings on a rota basis (8:30am - 1:00pm)

What We Offer

• 22 days holiday, plus bank holidays
• Company pension scheme
• Employee car scheme
• BMW manufacturer training and development
• Genuine career progression opportunities
• The opportunity to represent a world-renowned premium brand within a local family business setting.

If you're looking to join a supportive team and build your career with BMW, we'd love to hear from you.

Proven experience as a Service Advisor in the automotive industry is desirable but not essential.