VDI/Citrix Desktop Support Specialist

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global travel management company is seeking a Desktop Support Technician to provide support and maintenance within their desktop computing environment. The ideal candidate will have a Bachelor's degree in technology or business, along with experience in hardware and software troubleshooting in a Windows/Citrix setup. Responsibilities include diagnosing issues, maintaining equipment, and delivering excellent customer service. This role is essential for ensuring optimal workstation performance and supporting virtual teams across multiple locations.

Qualifications

• Bachelor's degree with technology or business emphasis or equivalent education/experience.
• First experience in a related field.
• Knowledge of Active Directory and Windows Group Policy.

Responsibilities

• Provide hardware and software support in a Windows/Citrix environment.
• Troubleshoot and configure End User Computing devices.
• Monitor Service Now and update tickets with work performed.

Skills

Hardware and software support

Active Directory administration

Customer service skills

Education

Bachelor's degree in technology or business

Tools

Citrix

Office 365

Windows

Mac OS

Job description

A leading global travel management company is seeking a Desktop Support Technician to provide support and maintenance within their desktop computing environment. The ideal candidate will have a Bachelor's degree in technology or business, along with experience in hardware and software troubleshooting in a Windows/Citrix setup. Responsibilities include diagnosing issues, maintaining equipment, and delivering excellent customer service. This role is essential for ensuring optimal workstation performance and supporting virtual teams across multiple locations.