Vascular Secretary

Gloucestershire Hospitals NHS Foundation Trust; Gloucester, Swindon; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS pension scheme

Generous annual leave

Discounts at local shops/restaurants

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking a proactive administrator to provide comprehensive secretarial and typing support to busy consultant surgeons and the vascular team. You will manage clinical correspondence, data entry and telephone enquiries in a fast-paced environment.

Key duties include handling waiting lists, RTT targets, and ensuring timely sharing of results with clinicians. You should be well organised, flexible, and able to work as part of a team while managing

Qualifications

• GCSE level with minimum grade C in Maths and English.
• Experience of Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Typing clinical letters with medical terminology; clear writing, data entry and telephone communication skills.

Responsibilities

• Provide comprehensive administrative support to busy consultant surgeons and the vascular network.
• Manage waiting lists and ensure RTT targets are achieved.
• Share results with clinicians in a timely manner and ensure access to investigations and tests as required.
• Handle telephone enquiries and maintain office systems.
• Organise workload and work effectively under pressure.

Skills

Typing letters

Data entry

Telephone communication

Written communication

Education

GCSE level ( Maths & English )

Tools

Microsoft Office

Job description

Transcription - Audio typing correspondence to patients, GPs and medical staff and any other required addressee following clinical attendance or other patient contacts as directed by the Secretary Supervisor Referrals and Booking - Maximising capacity by ensuring that slots are used and flagging up any issues to the Secretary Supervisor Outcomes and Results - To ensure that RTT guidelines are achieved for patients - Checking of clinic outcomes to ensure accuracy -Ensure that the necessary action is taken for patients that are required to attend for further investigations, outpatient attendances, x-ray, blood tests etc. and ensure systems of work are in place to ensure the results are shared in a timely manner with the relevant clinician. Admissions/Procedures - Ensure the allocation of patients added to the waiting lists correctly. - Ensure that patients do not breach their target waits in accordance with local and national guidelines. Take proactive action to resolve or elevate any concerns with waiting lists. Specialty Specific Support - Frequent contact with the team throughout the day to ensure progress of work and resolve queries/issues, escalating to the Pathway Navigator as appropriate - Ensure all correspondence between the Network is uploaded to both systems, For full details of the job role and main responsibilities, please see attached job description & person specification.

The successful candidate should be able to work proficiently in a fast paced environment and have exceptional organisational skills with the ability to effectively manage their own workload. We are looking for someone to provide a comprehensive administrative service to busy consultant surgeons and our patients. Applicants must be flexible to meet the needs of the service and have a positive approach to their work. The Vascular Network provides specialist cover for Gloucester Royal as the hub with Swindon Hospital as a spoke. Both sites are extremely busy and requires an energetic but exceptionally organised person to join our specialist team. If you like to be kept busy, enjoy variety and have good attention to detail whilst under pressure, then you could be the person we are looking for to enable us to deliver an excellent service.

• Educated to GCSE level - Minimum Grade C in Math's and English
• Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint, Medical Secretary Diploma or equivalent experience
• Experience of typing clinical letters including medical terminology, Clear communicator with excellent writing, data entry and telephone communication skills. Capable of constructing and delivering clear information / instruction to a wide range of people
• Problem solving skills and ability to respond to sudden unexpected demands
• Knowledge of or an ability to understand clinical pathways in relation to RTT
• Excellent written communication skills including accurate grammar, spelling and punctuation, Proven administrative experience, including initiating and maintaining office systems
• Experience of handling telephone enquiries
• Experience of planning and organizing administrative tasks
• Experience of managing own workload

Desirable

• Experience of managing patient pathways, waiting lists or appointment processes
• Experience of working with RTT targets or performance standards., Ability to work effectively as part of a team and able to work autonomously, working to tight deadlines
• Excellent attention to detail with ability to input data accurately
• Flexible approach to role, commitment and ability to learn new skills
• Empathy and compassion to relate sensitive and confidential information to relatives or patients
• Ability to remain calm, professional and effective in a demanding environment.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.