Pathway Coordinator/Support Secretary

University Hospitals of Derby and Burton NHS Foundation Trust; Cromford CP; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Car schemes

Onsite fitness classes

Discounted gym membership

Employee assistance programme

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a full-time Medical Secretarial Team member to support 8 Consultants, Registrars and Clinical Nurse Specialists. You will prepare clinical correspondence, manage waiting lists and patient pathways, and handle telephone enquiries in a busy vascular service.

The role requires strong organisational skills, accuracy under pressure and the ability to work both independently and as part of a team.

Qualifications

• Previous medical secretarial or administrative experience preferred.
• Experience with appointment scheduling and waiting list management is advantageous.
• Good understanding of medical terminology is helpful but not essential.

Responsibilities

• Typing and dispatch of clinical correspondence for NHS medical patients.
• Manage patient pathways and waiting lists in line with 18 weeks guidelines.
• Provide diary management and scheduling of appointments for consultants and staff.
• Answer telephone enquiries from patients and healthcare professionals with courtesy and professionalism.
• Support booking patients for surgery and general administrative tasks.

Skills

Typing

Diary management

Administrative support

Communication

Tools

Word

Excel

T-Pro

Ormis

Cito

Email systems

Job description

An exciting opportunity has arisen within the Vascular Service for an enthusiastic, organised and adaptable individual to join our Medical Secretarial Team as a full-time support secretary. You will be part of a friendly and supportive team providing administrative support to 8 Consultants, Registrars and Clinical Nurse Specialists within a busy and growing speciality. This varied role involves delivering a comprehensive medical secretarial service, including typing and distributing clinical correspondence, managing patient pathways, supporting waiting list management, scheduling appointments and responding to telephone enquiries from patients and healthcare professionals.,

• Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard
• Be a point of contact for patients and medical staff ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Knowledge of Word, Excel, T-Pro, Ormis, Cito and e-mail systems
• Diary management
• Telephone queries
• Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline
• Supporting Medical Secretaries with booking patients for surgery
• Support Medical Secretaries with general administration
  We are looking for motivated individuals with excellent communication, organisational and time management skills who can build effective working relationships with clinicians, colleagues and patients. You will be able to prioritise a busy workload, work accurately under pressure, and demonstrate strong problem-solving skills. A flexible and proactive approach is essential to meet the needs of the service.

Applicants should have previous medical secretarial or relevant administrative experience and a good understanding of appointment scheduling and waiting list management processes. Knowledge of medical terminology would be advantageous but is not essential.
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&E across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.