Pathway Coordinator/Support Secretary

NHS Trust; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a full-time Medical Secretary to join the Vascular Service. You will provide comprehensive secretarial support to Consultants, Registrars and Clinical Nurse Specialists, handling clinical correspondence, patient pathways and waiting list tasks.

Ideal candidates will have medical secretarial experience, strong organisational and communication skills, and be able to work independently within a busy team.

Qualifications

• Medical secretarial experience preferred.
• Knowledge of appointment scheduling and waiting list management.
• Strong organisational and communication skills.

Responsibilities

• Edit and dispatch NHS clinical correspondence.
• Be a point of contact for patients and medical staff.
• Excellent organisational and communication skills.
• Diary management and scheduling.
• Support waiting list management and 18 weeks guideline.
• Booking patients for surgery and general admin support.

Skills

Medical secretarial experience

Excellent communication

Organisational skills

Microsoft Office

Diary management

Waiting list management

Tools

Word

Excel

T-Pro

Ormis

Cito

Email systems

Job description

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it is important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats oryou require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

If you wish to be considered under this scheme, please indicate this within your application.

Join us and help make a real difference to our Trust.

Here's more about the role and what we're looking for;

Job overview

An exciting opportunity has arisen within the Vascular Service for an enthusiastic, organised and adaptable individual to join our Medical Secretarial Team as a full-time support secretary.

You will be part of a friendly and supportive team providing administrative support to 8 Consultants, Registrars and Clinical Nurse Specialists within a busy and growing speciality.

This varied role involves delivering a comprehensive medical secretarial service, including typing and distributing clinical correspondence, managing patient pathways, supporting waiting list management, scheduling appointments and responding to telephone enquiries from patients and healthcare professionals.

We are looking for motivated individuals with excellent communication, organisational and time management skills who can build effective working relationships with clinicians, colleagues and patients. You will be able to prioritise a busy workload, work accurately under pressure, and demonstrate strong problem-solving skills. A flexible and proactive approach is essential to meet the needs of the service.

Applicants should have previous medical secretarial or relevant administrative experience and a good understanding of appointment scheduling and waiting list management processes. Knowledge of medical terminology would be advantageous but is not essential.

Main duties of the job

• Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard
• Be a point of contact for patients and medical staff ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Knowledge of Word, Excel, T-Pro, Ormis, Cito and e-mail systems
• Diary management
• Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline
• Supporting Medical Secretaries with booking patients for surgery
• Support Medical Secretaries with general administration

Closing date for applications: 5th November 2026

Interview date: 19th November 2026

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the