Vans Finance & Oversight Lead

Mercedes-Benz Group AG; Milton Keynes; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Mercedes-Benz UK is seeking an experienced Vans Account & Oversight Manager to lead finance penetration and oversight across the retailer, Agent and partner network. You will partner with District Sales Managers, MBFS and Governance teams to ensure evidence-based decisions that protect customers and drive performance.

The role demands strong commercial judgment, accountability and the ability to influence senior stakeholders within a regulated environment. Hybrid working options are available.

Qualifications

• Strong understanding of Vans retail operations, finance penetration and customer retention strategies.
• Knowledge of Consumer Duty, conduct risk, vulnerable customers and FCA regulatory requirements.
• Experience in account management, Financial Services, field sales, oversight or control environments.

Responsibilities

• Drive Vans finance penetration, retention and sales conversion through targeted account management and stakeholder engagement.
• Build strong partnerships across the Vans network, delivering action plans that improve performance, retention and customer outcomes.
• Use data, insight and field intelligence to identify opportunities, emerging risks and areas for improvement.
• Lead evidence-based oversight reviews, ensuring compliance with Consumer Duty and governance standards.
• Provide constructive challenge to strengthen performance, controls, conduct and customer outcomes.
• Drive remediation activity, ensuring actions are delivered effectively and within agreed timescales.
• Escalate material risks and customer harm concerns through appropriate governance channels.

Skills

Vans operations

Finance penetration

Customer retention

Stakeholder influence

Regulatory awareness

Job description

Mercedes-Benz UK is seeking an experienced Vans Account & Oversight Manager to lead finance penetration and oversight across the retailer, Agent and partner network. You will partner with District Sales Managers, MBFS and Governance teams to ensure evidence-based decisions that protect customers and drive performance.

The role demands strong commercial judgment, accountability and the ability to influence senior stakeholders within a regulated environment. Hybrid working options are available.