Vans Account & Oversight Lead (Hybrid)

Daimler AG (Canada); Milton Keynes; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Flexible and hybrid working

Bonus scheme

Company-funded benefits bank

25 days annual leave

Mercedes-Benz car scheme

Company pension

Employee Assistance Programme

Job summary

Mercedes-Benz Group AG in the UK is seeking an experienced Vans Account & Oversight Manager (1LOD Field Oversight) to drive finance performance, customer outcomes and regulatory governance across our retailer and partner network.

You will partner with District Sales Managers and MBFS to balance commercial delivery with robust oversight, using data to identify risks and deliver timely remediation, while ensuring alignment with Consumer Duty and FCA expectations.

Qualifications

• Strong understanding of Vans retail operations, finance penetration and customer retention strategies.
• Knowledge of Consumer Duty, conduct risk and FCA regulatory requirements.
• Experience in account management, Financial Services, field sales, oversight or control environments.
• Confident influencing and challenging senior stakeholders to drive performance and accountability.
• Able to turn data, insight and customer outcomes into clear actions.

Responsibilities

• Drive Vans finance penetration, retention and sales conversion through targeted account management and stakeholder engagement.
• Build strong partnerships across the Vans network and deliver action plans to improve performance and customer outcomes.
• Use data and field intelligence to identify opportunities, risks and areas for improvement.
• Lead evidence-based oversight reviews, ensuring compliance with Consumer Duty and governance standards.
• Provide constructive challenge to strengthen performance, controls and customer outcomes.
• Drive remediation activity and ensure timely delivery of actions.
• Escalate material risks and customer harm concerns through governance channels.

Skills

Vans operations

Finance penetration

Customer retention

Stakeholder influence

Regulatory oversight

Job description

Mercedes-Benz Group AG in the UK is seeking an experienced Vans Account & Oversight Manager (1LOD Field Oversight) to drive finance performance, customer outcomes and regulatory governance across our retailer and partner network.

You will partner with District Sales Managers and MBFS to balance commercial delivery with robust oversight, using data to identify risks and deliver timely remediation, while ensuring alignment with Consumer Duty and FCA expectations.