Customer Outcomes Oversight Lead

Mercedes-Benz Group AG; Milton Keynes; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible & hybrid working

Bonus scheme

Company-funded benefits bank

Private medical insurance

Dental insurance

Income protection

Health cash plan

Annual leave purchase

Private Mercedes-Benz car scheme

Job summary

Mercedes-Benz Group AG in the United Kingdom seeks an Oversight & Relationship Manager for 1LOD Field Oversight to safeguard customer outcomes and drive robust governance within a regulated environment. You'll lead field oversight conversations, challenge retailers and partners, and escalate where needed, partnering with governance, control, and sales teams.

Ideal candidates will have strong judgement, experience in regulatory compliance and risk governance, and the confidence to influence

Qualifications

• Experience in oversight, conduct risk and first-line control environments.
• Ability to influence senior stakeholders to drive accountability.
• Strong judgement to identify risks and when to escalate.
• Excellent communication to articulate challenge and actions clearly.
• Capable of managing multiple stakeholders and priorities.
• Resilient, proactive and able to challenge when standards fall short.

Responsibilities

• Lead field oversight reviews, driving strong standards, accountability and customer outcomes.
• Build strong relationships with District Sales Managers, providing oversight, challenge and support.
• Deliver constructive challenge to strengthen controls, conduct and operational performance.
• Drive effective remediation, ensuring actions are delivered on time and to the required standard.
• Maintain oversight of conduct, controls and review quality across your allocated portfolio.
• Identify emerging risks, recurring issues and potential customer harm before they escalate.

Skills

Consumer Duty

Oversight experience

Stakeholder influence

Judgement & risk

Communication skills

Multi-stakeholder management

Resilience & proactivity

Job description

Mercedes-Benz Group AG in the United Kingdom seeks an Oversight & Relationship Manager for 1LOD Field Oversight to safeguard customer outcomes and drive robust governance within a regulated environment. You'll lead field oversight conversations, challenge retailers and partners, and escalate where needed, partnering with governance, control, and sales teams.

Ideal candidates will have strong judgement, experience in regulatory compliance and risk governance, and the confidence to influence