1LOD Field Oversight Lead — Relationship & Risk

Mercedes-Benz in the UK; Milton Keynes; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible and hybrid working

Bonus scheme

Company pension

Private medical insurance

25 days annual leave

Mercedes car scheme

Wellbeing support

Development Hub

Job summary

Mercedes-Benz UK is seeking an Oversight & Relationship Manager (1LOD Field Oversight) to safeguard customer outcomes through robust first-line oversight. The role involves challenging stakeholders, identifying risks, and driving remediation across an allocated portfolio of retailers and partners.

You will collaborate with field, sales, governance and control teams to maintain high conduct standards, support Consumer Duty requirements and ensure regulator-ready governance outputs.

Qualifications

• Strong understanding of Consumer Duty and customer outcomes.
• Experience in oversight, conduct risk, relationship management or first-line control environments.
• Confident influencing and challenging senior stakeholders to drive accountability and action.
• Strong judgement with ability to identify risks and determine escalation when required.
• Excellent communication skills to articulate challenge, decisions and actions clearly.
• Skilled at managing multiple stakeholders, priorities and interventions with consistency and control.
• Resilient, proactive and confident in challenging where standards or outcomes fall short.

Responsibilities

• Lead field oversight reviews, driving strong standards, accountability and customer outcomes.
• Build strong relationships with District Sales Managers, providing oversight, challenge and support.
• Deliver constructive challenge to strengthen controls, conduct and operational performance.
• Drive effective remediation, ensuring actions are delivered on time and to the required standard.
• Maintain oversight of conduct, controls and review quality across your allocated portfolio.
• Identify emerging risks, recurring issues and potential customer harm before they escalate.

Skills

Consumer Duty knowledge

Oversight experience

Stakeholder influencing

Judgement

Communication skills

Multistakeholder management

Proactive/resilient

Job description

Mercedes-Benz UK is seeking an Oversight & Relationship Manager (1LOD Field Oversight) to safeguard customer outcomes through robust first-line oversight. The role involves challenging stakeholders, identifying risks, and driving remediation across an allocated portfolio of retailers and partners.

You will collaborate with field, sales, governance and control teams to maintain high conduct standards, support Consumer Duty requirements and ensure regulator-ready governance outputs.