1LOD Field Oversight & Relationship Lead

Daimler AG (Canada); Milton Keynes; Ibrido; GBP 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible and hybrid working

Bonus scheme

Private medical insurance

Dental insurance

Health cash plan

Annual leave 25+ days

Descrizione del lavoro

Mercedes-Benz Group AG in the UK seeks an Oversight & Relationship Manager (1LOD Field Oversight) to safeguard customer outcomes through robust first-line oversight, challenge and effective intervention across an allocated portfolio of retailers and partners.

The role requires strong judgment, accountability and influencing senior stakeholders to ensure regulator-ready governance and Consumer Duty compliance.

Competenze

• Strong understanding of Consumer Duty and customer outcomes.
• Experience in oversight, conduct risk and first-line control environments.
• Ability to influence and challenge senior stakeholders professionally.

Mansioni

• Lead field oversight reviews and drive strong standards and customer outcomes.
• Build relationships with District Sales Managers for oversight and support.
• Deliver constructive challenge to strengthen controls and performance.
• Drive remediation ensuring timely delivery of actions.

Conoscenze

Consumer Duty

Customer outcomes

Oversight

Conduct risk

Relationship management

First-line control

Influencing stakeholders

Communication skills

Descrizione del lavoro

Mercedes-Benz Group AG in the UK seeks an Oversight & Relationship Manager (1LOD Field Oversight) to safeguard customer outcomes through robust first-line oversight, challenge and effective intervention across an allocated portfolio of retailers and partners.

The role requires strong judgment, accountability and influencing senior stakeholders to ensure regulator-ready governance and Consumer Duty compliance.