Trip Customer Care

Remotetravelcareers; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A travel service provider is seeking a remote Trip Customer Care representative to deliver friendly service and assist clients in planning their trips. Responsibilities include booking flights and hotels, providing customer support via multiple channels, and ensuring reservation accuracy. Ideal candidates possess strong communication skills and attention to detail. This role may be full-time or part-time, offering flexibility for remote work.

Qualifications

• Strong communication and customer service skills are essential.
• Must be comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer travel questions and guide customers to their options.
• Update reservations and confirm details for accuracy.
• Support the team with everyday travel service tasks.

Skills

Strong communication skills

Customer service skills

Organizational skills

Job description

We are seeking a remote Trip Customer Care representative to provide friendly and reliable service to clients planning their trips. You’ll assist with reservations, answer questions, and make sure travel runs smoothly.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time