VacancyTitle: Assistant Resident Services Manager

Grainger plc; West of England; On-site; GBP 42,000 - 64,000; Full time

Job summary

Grainger plc, the UK's largest listed residential landlord and a FTSE 250 company, is seeking a Resident Services Manager to lead on-site resident services and customer experience across its build-to-rent portfolio. You will oversee the Resident Services Associates, manage rotas, drive satisfaction, and collaborate with partners to deliver high-quality service for residents and communities.

This role offers a pivotal position within Grainger's customer service strategy and requires strong

Responsibilities

• Support the Resident Services Manager in delivering the customer service strategy and service to agreed standards
• Manage the team of Resident Services Associates (RSA)
• Lead the RSA team to increase resident satisfaction with service delivery
• Lead the RSA team to deliver high-quality resident services
• Collaborate with company-wide colleagues to ensure excellent customer service
• Lead the RSA team to encourage and support resident engagement
• Management of the RSA team rota
• Promote Grainger and build good relationships with external partners
• Deputise for Resident Services Manager as and when required

Job description

• Support the Resident Services Manager in the delivery of the Grainger customer service strategy and service to our agreed standards
• Manage the team of Resident Services Associates (RSA)
• Lead the RSA team to increase resident satisfaction with service delivery
• Lead the RSA team to deliver high-quality resident services
• Collaborate with company-wide colleagues to ensure excellent customer service
• Lead the RSA team to encourage and support resident engagement
• Management of the RSA team rota
• Promote Grainger and build good relationships with external partners
• Deputise for Resident Services Manager as and when required

A full job description can be downloaded below.

Founded in Newcastle upon Tyne in 1912, Grainger plc, a FTSE 250 business, is the UK’s largest listed residential landlord and leader in the fast-growing build-to-rent sector, providing c.11,100 rental homes to over 25,000 customers. With a pipeline of secured build-to-rent development projects totalling c.4,500 homes and £1.3bn, Grainger is creating thousands more rental homes by investing in cities across the UK.

Grainger works in partnership with a large number of public sector organisations to deliver new homes to local communities, including Transport for London, Network Rail, the Ministry of Defence, Lewisham Borough Council and the Local Pensions Partnership.

Grainger’s build-to-rent developments provide a range of customer benefits from professional on-site resident services teams, resident amenities including gyms, residents’ lounges, roof terraces, meeting rooms and co-working space for those working from home, and superfast 250MB fibre optic broadband.

Recognised as a FTSE4Good business, Grainger also takes a leading approach to sustainability, specifically Environmental and Social issues (ESG) and has an ambitious target to be net zero carbon in the operations of its buildings by 2030, to have a diverse and inclusive workforce and to make a positive social impact in locations where it invests and operates.