VacancyTitle: Fleet Maintenance Controller

Dawsongroup PLC; Milton Keynes; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Funded training

Internal progression pathways

Wellbeing support

Job summary

Dawsongroup Truck and Trailer is hiring a Fleet Maintenance Controller in the UK to coordinate breakdown support, authorise repairs and keep customers informed. You will play a key role in keeping vehicles moving by liaising with repairers, suppliers and internal teams.

You will be organised, able to think quickly, and comfortable handling costs and invoices while using computer systems and phone communications to maintain a high standard of service.

Qualifications

• Organised and able to make quick decisions for resolving issues.
• Knowledge of vehicle repairs, transport, workshops or call centres is useful but transferable experience is accepted.
• Willing to participate in flexible shift working once knowledge and performance are achieved.

Responsibilities

• Provide a 24/7/365 breakdown service and keep customers informed.
• Authorise maintenance and repairs across trucks, trailers, vans and equipment.
• Check history, warranty and prior repairs before authorising work.
• Monitor repairs to completion, ensuring safety, quality and compliance.
• Collaborate with repairers, suppliers, customers and internal teams.

Skills

Excellent telephone manner

Customer focused

Decisive and quick thinker

Cost/invoice control

Keyboard and computer systems

Tools

Computer systems

Job description

Are you a Maintenance Controller, Fleet Controller, Service Controller or someone with customer service experience looking for a role where you can make a real difference? As a Fleet Maintenance Controller within our Truck and Trailer Business Unit, you will help keep vehicles and trailers moving by coordinating breakdown support, authorising repairs and keeping customers informed.

• Provide an efficient, customer focused 24-hour, 365-day breakdown service.
• Authorise maintenance and mechanical repairs across trucks, trailers, vans and associated equipment.
• Check maintenance history, warranty information and previous repairs before authorising work.
• Monitor repairs through to completion, ensuring safety, quality and relevant legislation are met.
• Work with repairers, suppliers, customers and internal teams to keep everything moving.

About You

You will be organised, confident communicating with people and comfortable making decisions when things need resolving quickly. Knowledge of vehicle repairs, transport, parts, workshops or call centre environments would be useful, but we are also interested in transferable experience and will provide full training.

• Excellent telephone manner and a customer focused approach.
• Able to think quickly, prioritise effectively and use sound judgement.
• Comfortable working with costs, invoices and financial information accurately.
• Good keyboard skills and confidence using computer systems.
• Willing to participate in flexible shift working once the required knowledge and performance level is achieved.

Not sure you meet every requirement? We know experience can be gained in different ways, so if youbelieve your transferable skills could make you successful,

About Us

Dawsongroup Truck and Trailer is part of Dawsongroup, an asset rental and contract hire business with over 50 years in asset rentals. Our people and customer relationships are central to how we operate, with a strong focus on safe, reliable and well maintained assets.

• Work within a business that has a proven track record in asset rental and contract hire.
• Join a team supporting a diverse fleet of commercial vehicles and trailers.
• Be part of a business investing in people, assets and smarter maintenance technology.
• Benefit from funded training, internal progression pathways and wellbeing support.
• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This role gives you the opportunity to build specialist knowledge while developing your customer service, commercial and operational skills. You do not need to match every requirement perfectly, if you have relevant transferable experience, enthusiasm and the willingness to learn.

• Develop your understanding of commercial vehicle maintenance and repair.
• Build relationships with customers, suppliers, workshops and internal teams.
• Develop your decision making and cost control skills.
• Access funded training and internal progression opportunities.
• Grow your career within a business with opportunities across its wider network.

Our people are our greatest asset, and we want to help you become an even stronger one. If you are ready to bring your skills, curiosity and customer focus to Dawsongroup Truck and Trailer.

The company

Dawsongroup is a leading provider of asset rental, leasing, and management solutions across the UK, Europe, and beyond, offering a diverse portfolio from temperature control and transport to materials handling, specialist vehicles, and modular buildings. At the heart of its approach is the Smarter Asset Strategy, enabling businesses to access and optimise assets without the financial risks of ownership, supporting scalability, efficiency, and financial control.

With deep industry expertise, operational excellence, and a focus on innovation, Dawsongroup helps customers boost productivity, resilience, and sustainability to stay competitive in a changing marketplace.

"What I enjoy most about my role is the variety that each day brings and the chance to work collaboratively with such a supportive and knowledgeable team. We work well together, always willing to help one another, and it's rewarding to be part of a team that is focused on delivering great results while maintaining a positive and enjoyable working environment."

"Since joining Dawsongroup in 2008, I've progressed from Trainee Fleet Quality Controller to Area Sales Manager. The business has continually invested in my development, opening doors to new opportunities and challenges. It's a company where hard work is recognised and career progression is genuinely achievable."

• Head of Commercial Operations – EMC

"One of the things I value most about working at Dawsongroup is the opportunity to learn, grow and make a real difference. I've been trusted with new challenges, improvement projects and initiatives that benefit colleagues and customers. It's a rewarding environment that encourages innovation, ownership and long-term career development."