VacancyTitle: Operations & Engineering Support Controller

Dawsongroup PLC; Milton Keynes; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Leave allowance

Life Assurance

Training & development

Wellbeing support

Internal progression

Job summary

Dawsongroup PLC is seeking an Operations & Engineering Support Controller in Milton Keynes. This role combines fleet operations, engineering coordination and customer service to deliver a best-in-class experience for customers and suppliers.

You'll oversee day-to-day fleet operations, coordinate with engineering teams on maintenance and compliance, and monitor KPIs to drive efficiency while providing leadership across the branch.

Qualifications

• Experience in fleet operations, engineering support or transport coordination.
• Ability to build relationships with customers, suppliers and colleagues.
• Strong focus on compliance and customer experience.

Responsibilities

• Support the day-to-day management of fleet operations, engineering activity and customer service delivery.
• Work closely with engineering teams to improve compliance, maintenance planning, MOT scheduling and WIP management.
• Build strong relationships with customers, suppliers and colleagues across the business.
• Monitor operational and engineering KPIs, identifying opportunities to improve performance and efficiency.
• Provide leadership support across the branch, including coaching colleagues and covering key operational activities when required.

Skills

Fleet operations

Engineering coordination

Customer service

KPIs and reporting

Job description

Operations & Engineering Support Controller

Salary £ Competitive Salary + Benefits

Location Milton Keynes

This is a Permanent , Full Time vacancy.

About this Role

Do you have experience in fleet operations, engineering support or transport coordination and enjoy overseeing activities to keep everything running smoothly?The Operations & Engineering Support Controller role sits at the heart of our Truck and Trailer Business Unit, bringing together customer service, fleet compliance, engineering coordination and operational performance to help deliver a best-in-class experience for customers and suppliers.

• Support the day-to-day management of fleet operations, engineering activity and customer service delivery.


• Work closely with engineering teams to improve compliance, maintenance planning, MOT scheduling and WIP management.


• Build strong relationships with customers, suppliers and colleagues across the business.


• Monitor operational and engineering KPIs, identifying opportunities to improve performance and efficiency.


• Provide leadership support across the branch, including coaching colleagues and covering key operational activities when required.

About You

You might already be working in truck and trailer rental, transport, fleet management, logistics, workshop administration or a similar operational environment. More importantly, you'll enjoy solving problems, building relationships and helping teams deliver outstanding service every day.

• Comfortable managing multiple priorities in a fast-paced operational environment.


• Confident communicating with customers, suppliers, drivers and internal stakeholders.


• Able to balance commercial awareness with a strong focus on compliance and customer experience.


• Organised and detail focused when handling fleet records, maintenance processes and operational reporting.

About Us

Dawsongroup Truck and Trailer is part of Dawsongroup, one of Europe's leading asset rental and leasing businesses and a recognised leader within the commercial vehicle sector. Operating for over 90 years as a family business, we still adhere to the values that guided us for so long, now under the ownership of KKR, while continuing to invest in our people, customers and future growth.

• Over 50 years of experience in commercial vehicle rental and contract hire.


• A business built on integrity, customer focus and long-term relationships.


• Commitment to training, development and internal progression opportunities.


• Strong investment in innovation, compliance and smarter asset strategies.


• A culture built around growth, collaboration, accountability and continuous improvement.

About Your Future

This is a role where you can make a genuine impact while developing your career within a market-leading organisation. You'll gain exposure to operational leadership, engineering processes, fleet management and commercial decision making, creating a strong platform for future progression.

• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).


• 2x Life Assurance Scheme.


• Funded training and development opportunities.


• Wellbeing and mental health support.


• Internal progression pathways across the UK and internationally.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

The company

Dawsongroup is a leading provider of asset rental, leasing, and management solutions across the UK, Europe, and beyond, offering a diverse portfolio from temperature control and transport to materials handling, specialist vehicles, and modular buildings. At the heart of its approach is the Smarter Asset Strategy, enabling businesses to access and optimise assets without the financial risks of ownership, supporting scalability, efficiency, and financial control.

With deep industry expertise, operational excellence, and a focus on innovation, Dawsongroup helps customers boost productivity, resilience, and sustainability to stay competitive in a changing marketplace.

\"What I enjoy most about my role is the variety that each day brings and the chance to work collaboratively with such a supportive and knowledgeable team. We work well together, always willing to help one another, and it's rewarding to be part of a team that is focused on delivering great results while maintaining a positive and enjoyable working environment.\"

\"Since joining Dawsongroup in 2008, I've progressed from Trainee Fleet Quality Controller to Area Sales Manager. The business has continually invested in my development, opening doors to new opportunities and challenges. It's a company where hard work is recognised and career progression is genuinely achievable.\"

• Head of Commercial Operations – EMC

\"One of the things I value most about working at Dawsongroup is the opportunity to learn, grow and make a real difference. I've been trusted with new challenges, improvement projects and initiatives that benefit colleagues and customers. It's a rewarding environment that encourages innovation, ownership and long-term career development.\"