VacancyTitle: Service & Maintenance Controller

Dawsongroup PLC; Brighouse; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Life assurance

Wellbeing support

Generous leave

Job summary

Dawsongroup EMC is seeking an experienced Service Controller to join our Brighouse office, coordinating engineers, workshops and third‑party providers to keep customers moving.

You will authorise and schedule repairs, update maintenance records, inform customers of progress and ensure safety and compliance across workshops and field operations.

Qualifications

• Experience in service control, maintenance control or fleet control or a closely related engineering service coordination environment.

Responsibilities

• Coordinate workshop, mobile engineer and third-party repair activity, balancing planned maintenance, inspections and breakdowns.

Skills

Service coordination

Customer communication

Organisational skills

IT & admin skills

Technical interpretation

Tools

Maintenance management systems

Job description

Are you an experienced Service Controller, Maintenance Controller, Fleet Controller or someone from an engineering service coordination background looking for your next opportunity? Based from our Brighouse office, our Service Controller role within Dawsongroup EMC will put you at the heart of our maintenance operation, coordinating engineers, workshops and third-party providers to keep customers moving.

• Coordinate workshop, mobile engineer and third-party repair activity, balancing planned maintenance, inspections and breakdowns.
• Authorise, schedule and track repairs, keeping maintenance systems and service records accurate and up to date.
• Keep customers informed with clear service updates, while monitoring progress and escalating delays or additional work where needed.
• Work closely with engineers, suppliers and internal teams to coordinate parts, labour and other resources.
• Monitor service costs and ensure work meets safety, manufacturer, legal and compliance requirements.

About You

You will ideally bring experience as a Service Controller, Maintenance Controller or Fleet Controller, although we are equally interested in people from closely related engineering service coordination backgrounds. You will be comfortable speaking with customers and technical teams, solving problems and keeping multiple jobs moving without losing sight of the detail.

• Experience in service control, maintenance control, fleet control or a closely related engineering service coordination environment.
• Strong organisational skills with the ability to prioritise multiple service requirements and changing demands.
• Confident communication skills, including experience dealing with customers and resolving more complex requirements.
• Good IT and administrative skills, with the ability to maintain accurate records and work with maintenance management systems.
• An understanding of workshop, maintenance or engineering service environments, with the confidence to interpret technical information.

About Us

• Dawsongroup EMC provides specialist assets and support to customers across the environmental, municipal, utility and construction sectors. As part of Dawsongroup, we combine decades of asset rental expertise with a focus on solving customers' challenges, working smarter and providing safe, fulfilling and rewarding careers.
• Join a business focused on long-term customer relationships and high standards of service.
• Work alongside experienced operational, compliance, breakdown and engineering teams.
• Be part of a culture built around integrity, accountability, collaboration and continuous improvement.
• Access wellbeing and mental health support, alongside a 2x life assurance scheme.
• Benefit from 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).

About Your Future

• This is an opportunity to build your career within a business that invests in its people and gives them room to grow. You will have the chance to strengthen your technical and operational knowledge while working with teams across Dawsongroup and exploring future progression opportunities.
• Internal progression pathways, both nationally and worldwide.
• Funded training and opportunities to continue developing your knowledge.
• Long-term incentives and a Cycle to Work scheme.
• Seasonal gifts and access to wider employee benefits.
• The opportunity to develop your career within an established asset rental business.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Ready to put your service, fleet or engineering coordination experience to work somewhere that values what you bring? Join Dawsongroup EMC and discover where your career could take you, because our people are our greatest asset.

#DG26

The company

Dawsongroup is a leading provider of asset rental, leasing, and management solutions across the UK, Europe, and beyond, offering a diverse portfolio from temperature control and transport to materials handling, specialist vehicles, and modular buildings. At the heart of its approach is the Smarter Asset Strategy, enabling businesses to access and optimise assets without the financial risks of ownership, supporting scalability, efficiency, and financial control.

With deep industry expertise, operational excellence, and a focus on innovation, Dawsongroup helps customers boost productivity, resilience, and sustainability to stay competitive in a changing marketplace.

"What I enjoy most about my role is the variety that each day brings and the chance to work collaboratively with such a supportive and knowledgeable team. We work well together, always willing to help one another, and it's rewarding to be part of a team that is focused on delivering great results while maintaining a positive and enjoyable working environment."

"Since joining Dawsongroup in 2008, I've progressed from Trainee Fleet Quality Controller to Area Sales Manager. The business has continually invested in my development, opening doors to new opportunities and challenges. It's a company where hard work is recognised and career progression is genuinely achievable."

• Head of Commercial Operations – EMC

"One of the things I value most about working at Dawsongroup is the opportunity to learn, grow and make a real difference. I've been trusted with new challenges, improvement projects and initiatives that benefit colleagues and customers. It's a rewarding environment that encourages innovation, ownership and long-term career development."