Customer Service Administrator

networx Recruitment; Milton Keynes; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Life assurance

Wellbeing support

Cycle to work

Extra leave days

Job summary

Dawsongroup is seeking a Customer Service Administrator to support the Trucks and Trailers business unit. You will help keep vehicles, trailers and maintenance on track, handling customer queries and ensuring documentation is compliant and delivered within SLA.

Based in Milton Keynes, the role requires strong organisation, communication and a proactive approach to admin tasks, with a focus on delivering excellent customer experience.

Qualifications

• Previous administration and customer service experience.
• Experience in a B2B environment preferred.
• Strong communication and organisational skills.
• Able to meet SLA deadlines.

Responsibilities

• Ensure vehicles and trailers are compliant with documentation.
• Support customers with maintenance events and replacements.
• Chase maintenance paperwork and generate compliance reports.
• Raise orders, manage weekly invoices, respond to invoice queries.
• Liaise with Head Office and service teams to maximise asset utilisation.

Skills

Customer service

Administration

Organisation

Time management

Tools

MS Office

Job description

Are you a Customer Service Administrator, Customer Service Coordinator or experienced administrator looking for a role where your organisation skills directly support customers and fleet operations? As a Customer Service Administrator within our Trucks and Trailers Business Unit, you will help ensure vehicles, trailers, maintenance and customer queries are managed accurately, efficiently and within agreed SLA timeframes.

• Ensure vehicles and trailers are legally compliant, with the correct compliance documentation provided to customers before receipt.
• Support customers with maintenance events, breakdowns and replacement vehicles, helping keep everything moving.
• Chase maintenance paperwork, compile scheduled maintenance and compliance reports, and ensure documentation is completed within SLA timeframes.
• Raise order numbers, manage weekly contract account invoices and respond promptly to invoice queries.
• Liaise with Head Office, Engineering, Fleet Quality Services and Fleet Services to help identify the best course of action and maximise asset utilisation.

About You

You will be organised, customer focused and confident communicating with people across different teams, with previous experience in administration and customer service. Experience within a B2B environment is useful, while knowledge of transport or distribution would be advantageous, but if you can demonstrate strong transferable skills and the right attitude, we would encourage you to apply.

• Strong written and verbal communication skills, with the confidence to manage customer and internal queries.
• Excellent planning and time management skills, with the ability to manage competing priorities and deadlines.
• A methodical approach to administration, paperwork, reporting and documentation.
• A genuine focus on delivering a high-quality customer experience.

Not sure you meet every requirement? We value potential and transferable skills, so please don't rule yourself out.

About Us

Dawsongroup is an established asset rental business with over 50 years of experience in asset rentals, supporting customers with commercial vehicles and other specialist assets. Our Truck and Trailer Business Unit has built a strong reputation for customer service, long-term relationships and delivering smarter asset strategies.

• A business committed to solving customer challenges and maintaining high standards of legal compliance.
• A business investing in modern assets, technology and lower carbon solutions across its fleet.
• A people-focused organisation that supports development, wellbeing and internal progression.
• A business built around long-term customer relationships and excellent service.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This is an opportunity to build your career in a customer-facing administration role within the commercial vehicle and asset rental sector. You will work alongside experienced teams, develop your knowledge of fleet operations and play an important part in keeping customer assets compliant, maintained and available.

• Funded training and internal progression pathways, nationally and worldwide.
• 2x Life assurance scheme, wellbeing and mental health support.
• Seasonal gifts and long-term incentives.
• Cycle to work schemes.
• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).

Our people are our greatest asset, and if you are ready to bring your organisation, customer focus and potential to a business where those qualities genuinely matter, we would love to hear from you.

#DG26

The company

Dawsongroup is a leading provider of asset rental, leasing, and management solutions across the UK, Europe, and beyond, offering a diverse portfolio from temperature control and transport to materials handling, specialist vehicles, and modular buildings. At the heart of its approach is the Smarter Asset Strategy, enabling businesses to access and optimise assets without the financial risks of ownership, supporting scalability, efficiency, and financial control.

With deep industry expertise, operational excellence, and a focus on innovation, Dawsongroup helps customers boost productivity, resilience, and sustainability to stay competitive in a changing marketplace.

"What I enjoy most about my role is the variety that each day brings and the chance to work collaboratively with such a supportive and knowledgeable team. We work well together, always willing to help one another, and it's rewarding to be part of a team that is focused on delivering great results while maintaining a positive and enjoyable working environment."

"Since joining Dawsongroup in 2008, I've progressed from Trainee Fleet Quality Controller to Area Sales Manager. The business has continually invested in my development, opening doors to new opportunities and challenges. It's a company where hard work is recognised and career progression is genuinely achievable."

• Head of Commercial Operations – EMC

"One of the things I value most about working at Dawsongroup is the opportunity to learn, grow and make a real difference. I've been trusted with new challenges, improvement projects and initiatives that benefit colleagues and customers. It's a rewarding environment that encourages innovation, ownership and long-term career development."