VacancyTitle: Maintenance & Service Controller

Dawsongroup PLC; Brighouse; Remote; GBP 38,000 - 52,000; Full time

Job summary

Dawsongroup EMC is seeking an experienced Service Controller to coordinate servicing, repairs and compliance events across workshop, mobile engineers and a third-party network. You will ensure safety, regulatory compliance and timely updates to customers.

You will manage competing priorities, communicate clearly with customers and suppliers, and maintain accurate service records while controlling maintenance expenditure.

Qualifications

• Experience coordinating servicing, maintenance, repairs or fleet activity.
• Confident communication with customers and suppliers.
• Organised approach to prioritising planned work with reactive needs.
• Commercial awareness with ability to control costs and follow approval processes.
• Accurate maintenance of records and computerised systems.

Responsibilities

• Plan and schedule servicing, repairs and compliance events, balancing customer requirements with fleet availability.
• Coordinate workshop, mobile and third party engineering activity, keeping customers informed with clear and timely updates.
• Authorise repair work and control maintenance expenditure while ensuring safety, legislative requirements and manufacturer recommendations.
• Maintain accurate service histories, repair updates, VOR information and maintenance records within our computerised systems.
• Work closely with Rental Operations, technical support, stores and suppliers to keep jobs progressing and minimise equipment downtime.

Skills

Service coordination

Fleet maintenance

Customer communication

Cost control

Record keeping

Tools

Computerised systems

Job description

Are you an experienced Service Controller, Fleet Controller or Service Coordinator looking for a role where organisation, customer service and keeping equipment moving really matter? As a Service Controller within Dawsongroup EMC, you will coordinate planned maintenance, breakdowns and repairs across our workshop, mobile engineers and third party repair network, helping keep our hire fleet safe, compliant and available for customers.

• Plan and schedule servicing, repairs and compliance events, balancing customer requirements with fleet availability.
• Coordinate workshop, mobile and third party engineering activity, keeping customers informed with clear and timely updates.
• Authorise repair work and control maintenance expenditure while ensuring safety, legislative requirements and manufacturer recommendations remain the priority.
• Maintain accurate service histories, repair updates, VOR information and maintenance records within our computerised systems.
• Work closely with Rental Operations, technical support, stores and suppliers to keep jobs progressing and minimise equipment downtime.

About You

Previous experience within service control, fleet maintenance, engineering coordination or a similar environment is important, but we are interested in what you can bring rather than how many years you have spent doing it. You will be comfortable managing competing priorities, communicating with customers and suppliers, and making considered decisions when plans change.

• Previous relevant experience coordinating servicing, maintenance, repairs or fleet activity.
• Confident communication skills, particularly when handling customer updates, breakdowns and repair queries.
• An organised approach with the ability to prioritise planned work alongside reactive requirements.
• Commercial awareness, with the confidence to control costs, check invoices and follow agreed authorisation processes.
• Accuracy when maintaining records and computerised systems, with an understanding of why compliance information matters.

Not sure you match every point? Relevant experience and transferable skills matter, so we encourage you to apply rather than ruling yourself out.

About Us

Dawsongroup EMC provides specialist assets to customers across the municipal, environmental, utility and construction sectors, including road sweepers, refuse collection vehicles, gully tankers and other specialist equipment. As part of Dawsongroup, we combine specialist knowledge with a long established approach to asset rental, helping customers access modern, reliable and well maintained equipment.

• Join a business focused on solving real customer challenges and building lasting relationships.
• Work with specialist assets where effective service support has a direct impact on our customers' operations.
• Become part of a culture built around integrity, ownership, smarter working and growing together.
• Work alongside colleagues across service, rental operations, engineering, technical support and stores.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

We want this role to be somewhere you can build your knowledge, develop your career and see the impact of the work you do. You will be supported by an established business that invests in its people and provides opportunities to learn and progress.

• Internal progression pathways, nationally and worldwide, alongside funded training.
• 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
• Cycle to work schemes, plus wellbeing and mental health support.
• Seasonal gifts and long term incentives.

Ready to bring your service experience to a business where keeping customers moving really counts? Join Dawsongroup EMC and build your future with a company that values the contribution you make, because our people are our greatest asset.

#DG26

The company

Dawsongroup is a leading provider of asset rental, leasing, and management solutions across the UK, Europe, and beyond, offering a diverse portfolio from temperature control and transport to materials handling, specialist vehicles, and modular buildings. At the heart of its approach is the Smarter Asset Strategy, enabling businesses to access and optimise assets without the financial risks of ownership, supporting scalability, efficiency, and financial control.

With deep industry expertise, operational excellence, and a focus on innovation, Dawsongroup helps customers boost productivity, resilience, and sustainability to stay competitive in a changing marketplace.

\"What I enjoy most about my role is the variety that each day brings and the chance to work collaboratively with such a supportive and knowledgeable team. We work well together, always willing to help one another, and it's rewarding to be part of a team that is focused on delivering great results while maintaining a positive and enjoyable working environment.\"

\"Since joining Dawsongroup in 2008, I've progressed from Trainee Fleet Quality Controller to Area Sales Manager. The business has continually invested in my development, opening doors to new opportunities and challenges. It's a company where hard work is recognised and career progression is genuinely achievable.\"

• Head of Commercial Operations – EMC

\"One of the things I value most about working at Dawsongroup is the opportunity to learn, grow and make a real difference. I've been trusted with new challenges, improvement projects and initiatives that benefit colleagues and customers. It's a rewarding environment that encourages innovation, ownership and long-term career development.\"