UX Researcher — Hybrid, Impactful User Insights

Cambridge University Press & Assessment; Hartford; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

28 days annual leave

Private medical insurance

Discretionary annual bonus

Group personal pension

Life assurance

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking a UX Researcher to lead research on focused projects and contribute to strategic programmes. You will use generative and evaluative methods, researching remotely and in the field to understand customer needs and test ideas.

You will work with the UX Education teams to strengthen scalable research practices, contribute to guidance and an insights repository, and advocate for accessibility throughout the design process.

Qualifications

• Experience planning and executing UX research programmes.
• Ability to apply qualitative and quantitative methods to address objectives.
• Experience recruiting representative participants with ethical considerations.
• Ability to analyse and synthesize evidence into actionable insights.
• Experience leading focused research projects and managing budgets where needed.
• Ability to collaborate across multi-disciplinary teams and influence decisions.

Responsibilities

• Scope, plan and conduct research using methods such as interviews, surveys and usability testing.
• Select appropriate qualitative and quantitative methods for the objectives and context.
• Recruit representative participants and coordinate incentive payments ethically.
• Analyse evidence and present clear insights and recommendations.
• Lead research on focused projects and manage budgets as required.
• Collaborate with UX researchers, designers, product managers and education specialists.
• Support colleagues to plan and conduct usability testing.
• Contribute to shared research approaches and the organisation's insights repository.
• Advocate for customers, accessibility and inclusion throughout the design process.
• Work in a hybrid role with 40–60% face-to-face collaboration at the dedicated location.

Skills

UX research methods

Interviews

Usability testing

Recruiting participants

Ethics & data privacy

Stakeholder communication

Job description

Cambridge University Press & Assessment is seeking a UX Researcher to lead research on focused projects and contribute to strategic programmes. You will use generative and evaluative methods, researching remotely and in the field to understand customer needs and test ideas.

You will work with the UX Education teams to strengthen scalable research practices, contribute to guidance and an insights repository, and advocate for accessibility throughout the design process.