UX Researcher - Bokun London, England

TripAdvisor LLC; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading travel technology firm, where your passion for research and travel can thrive. As a hands-on researcher, you will engage in both qualitative and quantitative methodologies to enhance user experiences and drive innovation. Collaborating closely with cross-functional teams, you will play a vital role in shaping the future of travel technology. This is an exciting opportunity to contribute to a fast-growing subsidiary of a renowned company, where your insights will directly impact the travel industry. If you're ready to make a difference and work in a flexible, supportive environment, this role is for you!

Benefits

Competitive compensation packages

Flexible work options

Flexible schedule

Donation matching

Tuition assistance

Lifestyle benefit

Travel perks

Employee assistance program

Health benefits

Qualifications

• Experienced in qualitative methods and usability testing.
• Detail-oriented with strong English communication skills.

Responsibilities

• Define research strategy and manage multiple projects.
• Design and conduct qualitative studies and analyze data.
• Communicate research findings clearly across teams.

Skills

Qualitative Research

Usability Testing

Survey Design

Data Analysis

English Communication

Education

BA/BS in Psychology, Communication, or Statistics

Advanced Degree in Behavioral or Social Sciences

Tools

Statistical Analysis Software

Job description

Bókun, a fast-growing subsidiary of TripAdvisor Inc., is a leading reservation system and channel management platform for tours and activities operators globally that enables them to streamline their back-end operations and connect to an ecosystem of online travel websites to grow their business. At Bókun, we are committed to delivering innovative solutions that empower our clients to grow their businesses and enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organisation.

Are you energized by understanding people? Do you enjoy researching complex problems with multiple user audiences? Do you love to travel? Then combine these passions by working at Bókun. Leading reservation technology and B2B platform within the Tripadvisor family, focusing on delivering on connecting experiences to the world.

Bókun’s Product team seeks a hands-on researcher with a well-rounded skill set that covers both user experience and market analysis. Our work ranges from exploratory to evaluative, from qualitative to quantitative. We work closely with designers, product managers, product marketing managers, data analysts, and engineering to collaborate on devising the best solutions for both tour/experience operators and travelers.

The right candidate will be experienced in qualitative methods such as in-depth interviewing, concept testing, and usability testing, experienced with designing and analyzing surveys, passionate about research and travel, comfortable in a fast-moving organization, and excited to collaborate with cross-functional teams.

What you’ll do:

1. Actively participate in cross-functional team discussions to understand various user needs and to identify and define new marketplace features.
2. Define research strategy and manage multiple projects across a variety of methodologies.
3. Design and conduct qualitative studies (discovery, needs analysis, usability studies, click-tests, etc.), analyze data, and proactively share insights and supporting data.
4. Own the research process from end-to-end including the ideation, development, and execution of research plans.
5. Create and field surveys, analyze responses, and report learnings.
6. Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences.
7. Communicate research findings internally in clear and compelling ways.
8. Work cross-functionally with sales, design, product marketing, and product management.

Who you are:

1. Minimum BA/BS degree in psychology, communication, statistics, or other related field.
2. Advanced degree in behavioral or social sciences a plus.
3. 0-3 years of professional applied research experience.
4. Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies.
5. Extensive experience with qualitative research methods in user research.
6. Detail-oriented and able to manage multiple projects simultaneously.
7. Ability to present research insights and supporting data in a clear fashion.
8. Ability to ask, and answer, meaningful and impactful questions.
9. Excellent English verbal and written communication skills.
10. Experience with quantitative research methods (e.g., surveying) and statistics a plus.
11. Experience in B2B, travel, hospitality a plus.

Perks of Working at Bokun:

• Competitive compensation packages, including base salary, annual bonus, and equity.
• Flexible work options to suit your lifestyle.
• Flexible schedule promoting work-life balance.
• Donation matching for qualifying charitable donations.
• Tuition assistance for qualified programs.
• Lifestyle benefit for personal use.
• Travel perks including discounts.
• Employee assistance program for life’s challenges.
• Health benefits with great coverage.

Our Values:

• We aspire to lead.
• We’re relentlessly curious.
• We’re better together.
• We serve our customers, always.
• We strive for better, not perfect.
• Our workplace is for everyone.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [e-mail] and let us know the nature of your request. Please include the job requisition number in your message.