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Senior UX Researcher - Bokun

Viator

London

Hybrid

GBP 45,000 - 85,000

Full time

10 days ago

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Job summary

An established industry player in travel technology seeks a Senior UX Researcher to join their innovative team. This role offers the opportunity to dive deep into user experience and market analysis, collaborating with cross-functional teams to enhance customer experiences. You'll own the research process from ideation to execution, utilizing your expertise in qualitative and quantitative methods. With a commitment to flexibility and work-life balance, this company fosters a culture of curiosity and collaboration. If you're passionate about research and travel, this is the perfect opportunity to make a significant impact.

Benefits

Competitive compensation packages

Flexible schedule

Donation matching

Tuition assistance

Lifestyle benefit

Travel perks

Employee assistance program

Health benefits

Qualifications

4+ years of applied research experience in user experience.
Experience with both qualitative and quantitative research methodologies.

Responsibilities

Design and conduct qualitative studies and analyze data.
Manage multiple research projects and communicate findings.

Skills

Qualitative Research

Quantitative Research

Usability Testing

Data Analysis

Presentation Skills

Education

BA/BS in Psychology

Advanced Degree in Behavioral Sciences

Tools

Survey Tools

Statistical Software

Join to apply for the Senior UX Researcher - Bokun role at Viator

Bókun, a fast-growing subsidiary of TripAdvisor Inc., is a leading reservation system and channel management platform for tours and activities operators globally that enables them to streamline their back-end operations and connect to an ecosystem of online travel websites to grow their business. At Bókun, we are committed to delivering innovative solutions that empower our clients to grow their businesses and enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organisation.

Are you energized by understanding people? Do you enjoy researching complex problems with multiple user audiences? Do you love to travel? Then combine these passions by working at Bókun. Leading reservation technology and B2B platform within the Tripadvisor family, focusing on delivering on connecting experiences to the world

Bókun’s Product team seeks a seasoned hands-on researcher with a well-rounded skill set that covers both user experience and market analysis. Our work ranges from exploratory to evaluative, from qualitative to quantitative. We work closely with designers, product managers, product marketing managers, data analysts, and engineering to collaborate on devising that best solution for both tour/experience operators and travelers.

The right candidate will be experienced in qualitative methods such in-depth interviewing, concept testing and usability testing, experienced with designing and analyzing surveys, passionate about research and travel, comfortable in a fast moving organization, and excited to collaborate with cross-functional teams.

What You’ll Do

Actively participate in cross-functional team discussions to understand various user needs, and to identify and define new marketplace features
Define research strategy and manage multiple projects across a variety of methodologies
Design and conduct qualitative studies (discovery, needs analysis, usability studies, click-tests etc.), analyze data, and proactively share insights and supporting data
Own the research process from end-to-end including the ideation, development and execution of research plans
Create and field surveys, analyze responses, and report learnings
Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences
Communicate research findings internally in clear and compelling ways
Work cross-functionally with sales,design, product marketing, and product management.

Who You Are

Minimum BA/BS degree in psychology, communication, statistics or other related field
Advanced degree behavioral or social sciences a plus
4+ years of professional applied research experience
Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies
Extensive experience with qualitative research methods in user research
Detail oriented and able to manage multiple projects simultaneously
Ability to present research insights and supporting data in a clear fashion
Experience of presenting to, influencing and challenging senior stakeholders
Ability to ask, and answer, meaningful and impactful questions
Excellent English verbal and written communication skills
Experience with quantitative research methods (e.g. surveying) and statistics a plus
Experience in B2B, travel, hospitality a plus

Perks of Working at Bokun

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
“Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
Donation matching. Give back? Give more! We match qualifying charitable donations annually.
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
Travel perks. We believe that travel is employee development, so we provide discounts and more.
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
Health benefits. We offer great coverage and competitive premiums.

Our Values

We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
We serve our customers, always. We listen, question, respond, and strive for wow moments.
We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.

#Viator

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Art/Creative and Design
Industries
Software Development, Technology, Information and Internet, and Travel Arrangements

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