UX Designer

Wren Kitchens; Barton-upon-Humber; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Life Assurance after 2 years' service

Health access after 1 year

EE discount

Staff discount on kitchen/bedroom

Eye Care Vouchers

Refer a Friend Scheme

Free onsite parking and gym

Subsidised canteens on site

Job summary

Wren Kitchens is seeking an experienced UX Designer to join the digital team and optimise the Wren website across kitchens, bedrooms and living room propositions. This full-time hybrid role involves three days in the office and two days remote.

You will review and improve customer journeys, collaborate with digital, data and UI teams, and conduct research and usability testing to turn insights into actionable improvements. Strong collaboration across departments is essential.

Qualifications

• Proven UX experience within retail or e-commerce.
• Experience designing high-consideration customer journeys.
• Strong research, synthesis and workshop-facilitation skills.
• Confident producing low-fidelity wireframes, user flows and prototypes.
• Comfortable combining customer insight, analytics and commercial objectives.
• An effective collaborator who can work across digital, data, UI, product and commercial teams.

Responsibilities

• Review and improve customer journeys across kitchens, bedrooms and living.
• Work collaboratively with our digital, data and UI teams.
• Help plan and conduct customer research and usability testing.
• Synthesize research, feedback and data into clear, actionable insights.
• Identify customer needs, journey friction and opportunities for improvement.
• Produce user flows, journey maps, wireframes and prototypes.
• Collaborate with UI designers to develop validated concepts into high-quality experiences.
• Facilitate workshops and align stakeholders around customer needs and priorities.
• Establish a consistent UX approach across all Wren room propositions.

Skills

UX design

Retail/e-commerce UX

Customer journey design

Research & synthesis

Workshop facilitation

Wireframes & prototypes

Tools

Figma

Job description

About The Role

We are looking for an experienced, permanent UX Designer to join our digital team and support the development and optimisation of the Wren website across our complete room proposition: kitchens, bedrooms and living.

This is a full-time hybrid role, with three days per week in the office and two days working from home.

What Wren Offer

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite parking and gym
• Subsidised canteens on site

Main responsibilities

• Review and improve customer journeys across kitchens, bedrooms and living.
• Work collaboratively with our digital, data and UI teams.
• Help plan and conduct customer research and usability testing.
• Work with the digital team to synthesise research, customer feedback and behavioural data into clear, actionable insights.
• Identify customer needs, journey friction and opportunities for improvement.
• Produce user flows, journey maps, low-fidelity wireframes and prototypes.
• Collaborate with UI designers to develop validated concepts into consistent, high-quality experiences.
• Facilitate workshops and help stakeholders align around customer needs and priorities.
• Establish a consistent UX approach across all Wren room propositions.

You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System

About You

• Proven UX experience within retail or e-commerce.
• Experience designing high-consideration customer journeys.
• Strong research, synthesis and workshop-facilitation skills.
• Confident producing low-fidelity wireframes, user flows and prototypes.
• Comfortable combining customer insight, analytics and commercial objectives.
• An effective collaborator who can work across digital, data, UI, product and commercial teams.

About The Company

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!

As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.