Utilities Coordination Planner

Confidential; Tipton; Presencial; GBP 26 000 - 34 000; Tempo integral

Resumo da oferta

Doocey Group, a family-run utility and civil engineering contractor, seeks a De-Looping Planner (Utilities Coordinator) in Tipton/Birmingham. You will manage de-looping activities, coordinate with customers, local authorities and surveyors, and ensure timely updates with stakeholders.

The role emphasizes strong communication, SLA adherence, and organised, proactive problem-solving in a fast-paced environment.

Qualificações

• GCSEs Grade 4-9 or equivalent.
• Comprehensive knowledge of Microsoft Office (Word, PowerPoint, Excel).
• Proven experience in a high-volume outbound contact centre.
• Strong communication and customer-service orientation.

Responsabilidades

• Liaise with customers by phone, email and written form to explain works.
• Provide daily updates on complaints or enquiries within SLAs.
• Book meetings with surveyors and coordinate times with parties.
• Support surveyors with diary management, including client meetings.
• Close out with customers to meet standards and satisfaction.
• Respond to enquiries professionally and promptly.
• Attend daily operations calls to track progress and cascade updates.
• Follow up with operations for updates within SLAs.
• Log complaints in internal reporting systems.
• Attend weekly performance and surveyor meetings to review issues.

Conhecimentos

Customer service

Communication

SLA management

CRM systems

Outbound calls

Formação académica

GCSEs

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Doocey Group, a family-run utility and civil engineering contractor, seeks a De-Looping Planner (Utilities Coordinator) in Tipton/Birmingham. You will manage de-looping activities, coordinate with customers, local authorities and surveyors, and ensure timely updates with stakeholders.

The role emphasizes strong communication, SLA adherence, and organised, proactive problem-solving in a fast-paced environment.