Utilities Audit Scheduler

Network Plus; Wigan; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Armed Forces-friendly

Equal Opportunity Employer

Job summary

Network Plus is seeking a Scheduler in the UK to plan and coordinate work streams by liaising with internal and external customers and maintaining accurate records in the works management systems.

You will own workstreams from receipt to completion, schedule orders to meet SLAs, optimise routes, provide updates, and generate reports to ensure service levels are achieved.

Qualifications

• Experience in scheduling and coordinating work streams.
• Strong customer service and communication skills.
• Proficiency with works management systems and data entry.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion.
• Schedule work orders in accordance with SLA’s, while optimising travel routes and productivity.
• Provide customer service to internal and external customers via telephone and webchat.

Skills

Scheduling

Customer service

Communication

Data entry

Problem solving

Tools

Works management system

CRM software

Job description

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.