Utilities Account Manager

Stadia Group; Leicester; On-site; GBP 40,000 - 55,000; Full time

Job summary

Stadia Group in the Greater Leicester Area seeks an on-site Utilities Account Manager to own a portfolio of commercial clients and act as the primary contact for their utilities and waste-management needs. You will review usage and contracts, spot cost-saving opportunities, coordinate with suppliers on tariffs, and prepare proposals and reports to track performance and billing.

The role supports contract renewals and regulatory changes while collaborating with internal teams to improve processes

Qualifications

• Strong account management and client relationship skills, with experience handling commercial customer portfolios.
• Applied knowledge of utilities, waste management, or energy services, including billing, tariff structures, and contract management.
• Analytical and numerical skills to interpret usage data, identify trends, and present clear, data-driven recommendations.
• Organisational and time-management abilities to prioritize multiple accounts, meet deadlines, and maintain accurate records.
• Proficiency with standard office software (e.g., spreadsheets, CRM tools, reporting systems) and comfort working with data and documentation.
• Experience in B2B environments, ideally within utilities, energy, or related consultancy services.
• Commitment to providing inclusive, high-quality service and a proactive approach to continuous improvement.

Responsibilities

• Review client usage and contracts to identify cost-saving and efficiency opportunities.
• Coordinate with suppliers to secure competitive tariffs and service agreements.
• Prepare proposals and reports, and track performance against client objectives.
• Ensure accurate documentation and billing, and resolve service issues.
• Support clients through contract renewals and regulatory changes.
• Collaborate with internal teams to improve processes and client experience.

Skills

Account management

Client relationships

Utilities knowledge

Data analysis

Time management

Office software

B2B experience

Job description

Company Description

Stadia Group is a UK market-leading utilities and waste management consultancy with over 16 years of experience supporting commercial customers. The team partners with businesses to deliver cost-saving, energy-efficient, and hassle-free solutions across a complex utilities landscape. Clients’ needs are central to Stadia Group's mission, using deep market knowledge and industry expertise to help organisations achieve their operational and sustainability goals. The company serves a broad portfolio of clients, from single-site retail businesses to high-intensity, multi-site industrial operations, including sectors such as hospitality, manufacturing, education, and agriculture. This breadth of experience offers team members exposure to diverse industries and challenges.

Role Description

The Utilities Account Manager is a full-time, on-site role based in the Greater Leicester Area within the Key Client Management Team. This role manages a portfolio of commercial clients, acting as a primary point of contact for their utilities and waste management needs. Day-to-day responsibilities include reviewing client usage and contracts, identifying cost-saving and efficiency opportunities, and coordinating with suppliers to secure competitive tariffs and service agreements. The Utilities Account Manager will prepare proposals and reports, track performance against client objectives, and ensure accurate documentation and billing. The role also involves resolving service issues, supporting clients through contract renewals and regulatory changes, and collaborating with internal teams to improve processes and client experience.

Qualifications

• Strong account management and client relationship skills, with experience handling commercial customer portfolios.
• Applied knowledge of utilities, waste management, or energy services, including billing, tariff structures, and contract management.
• Analytical and numerical skills to interpret usage data, identify trends, and present clear, data-driven recommendations.
• Organisational and time-management abilities to prioritize multiple accounts, meet deadlines, and maintain accurate records.
• Proficiency with standard office software (e.g., spreadsheets, CRM tools, reporting systems) and comfort working with data and documentation.
• Experience in B2B environments, ideally within utilities, energy, or related consultancy services.
• Commitment to providing inclusive, high-quality service and a proactive approach to continuous improvement.