Energy & Utilities Accounts Manager

Magenta Living; Birkenhead; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

26 days holiday (plus UK bank Holidays

Flexible working

Healthcare Cash Plan

Free parking at head office/main depot

Paid professional memberships

Volunteering day

Free on-site gym

Job summary

Magenta Living is recruiting an experienced Energy & Utilities Accounts Manager to oversee energy accounts, contracts, meters, billing and consumption data across a portfolio of homes in the North West. The role focuses on resolving supplier and metering issues, improving records, and using data to control costs and inform business decisions.

This is a commercial and operational utilities role, requiring substantive energy or utility account-management experience.

Qualifications

• Hands-on knowledge of energy suppliers, accounts, contracts, meters and billing.
• Experience in handling consumption data to support business decisions.
• Proven track record in resolving supplier and metering issues.

Responsibilities

• Lead resolution of supplier, billing and metering issues across a large property portfolio.
• Improve accuracy of portfolio records and use data to identify risks and cost controls.
• Support clear business decisions through financial and consumption data analysis.

Skills

Energy accounts

Billing management

Meters & contracts management

Data analysis

Supplier management

Job description

About The Role

We’re recruiting an experienced Energy & Utilities Accounts Manager with hands-on knowledge of energy suppliers, accounts, contracts, meters, billing and consumption data across a large or complex property portfolio.

You’ll lead the resolution of supplier, billing and metering issues, improve the accuracy of our portfolio records and use financial and consumption data to identify risks, control costs and support clear business decisions.

This is a commercial and operational utilities role rather than a retrofit delivery or assessment position, so substantive energy or utility account-management experience is essential.

About Us

Our Purpose:Empowering people is our purpose. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.

Our Vision:Opening doors to homes full of love, communities full of life, and a world full of possibilitiesis all about creating opportunities and eliminating barriers for everyone.

Our Values:'Do the Right Thing' is the thread that weaves our actions, decision‑making, and connections. Making choices that align with our purpose, vision, and values, and ensuring everyone feels safe and supported.

At Magenta Living, our mission is to provide customers with a home they’re proud of and create flourishing communities. We're proud to say that it’s our dedicated people that make this happen. This is a very transformative and exciting time to join us as we embark on the Road to 2030!

Who we are:

We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West.

One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living.

You’re in great hands here at Magenta Living. We are proud of being awarded the Navajo Charter‑mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.

At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Our Culture:

We’re proud of our empowering, fun and flexible culture and value every colleagues opinion.

Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events

What we offer:

There are so many to pick from, but to just name a few…

• 26 days holiday (plus UK bank Holidays)
• Paid time off over Christmas Period
• Defined Contribution Pension Scheme with a fixed employer rate of 6%
• Flexible working
• Healthcare Cash Plan
• Well-being support and fun employee events
• Employee Recognition programme
• Talent Management Programmes and e-learning access to support development
• Free parking at either our head office or main depot
• Paid professional memberships
• Volunteering day
• Free on-site gym