Account Manager

VIQU Energy; Birmingham; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Private pension with 8% employer contr

Income protection for serious illness

Performance-related bonuses

Referral bonus up to £1,000

Job summary

VIQU Energy, a leading energy consultancy, is seeking an Account Manager to support a growing portfolio of school clients across the UK. You will manage client relationships, resolve queries with energy suppliers, and use CRM and Excel to drive service excellence while upholding SLAs.

Some travel to client sites may be required; a UK driving licence is preferred. The role suits someone with energy sector experience who enjoys client interaction, data analysis, and coordinating procurement

Qualifications

• Excellent written and verbal communication with strong client-facing experience.

Responsibilities

• Manage and maintain relationships with a portfolio of school clients.

Skills

Client-facing

Data handling

Excel

CRM software

Team player

Communication

Tools

CRM software

Microsoft Excel

Teams

Zoom

Google Meet

Job description

A leading energy consultancy specialising in the Independent Schools sector is seeking an Account Manager to join its growing team and support a growing portfolio of schools across the UK.

The role is within the organisation that provides wrap-around services including invoice validation, query resolution, and support with energy projects. The successful candidate will form part of the dedicated team, ensuring agreed SLAs are upheld and that queries are promptly actioned by energy suppliers, while liaising with client schools as required.

This is an excellent opportunity for someone with a background in the energy or utilities sector who enjoys working with clients, managing queries, and building strong relationships. You will use CRM systems and internal software to proactively manage queries and ensure clients receive a high standard of service.

Key Responsibilities

• Manage and maintain relationships with a portfolio of school clients.
• Act as a key point of contact for client queries and provide regular updates.
• Liaise with energy suppliers to ensure queries are actioned promptly and agreed SLAs are maintained.
• Proactively investigate and resolve client queries, escalating issues where required.
• Record and manage case notes and queries using CRM and internal systems.
• Build strong working relationships with clients, suppliers, managers, and colleagues.
• Work confidently with data using Microsoft Excel.
• Support the review of data and production of reports alongside the bureau team.
• Support energy projects and procurement-related activity where required.
• Maintain an awareness of energy legislation and third-party charges within energy contracts.
• Support the preparation and review of energy budgets.
• Attend client, supplier, and internal meetings using platforms such as Teams, Zoom, and Google Meet.
• Attend occasional client meetings, supplier meetings, conferences, and other industry events.

About You

You are a professional, personable, and meticulous individual with excellent client-facing skills and a strong work ethic. You are confident managing queries, working with data, and communicating with a range of stakeholders.

Ideally, you will have previous experience within the energy or wider utilities industry and be comfortable using CRM systems and Microsoft Excel. You are resourceful, proactive, and able to take the initiative while also working effectively as part of a wider team.

Essential Experience & Qualifications

• Excellent written and verbal communication skills with strong client-facing experience.
• Ability to work as part of a team and build strong relationships with managers and colleagues.
• Confidence working with data and Microsoft Excel.
• Comfortable using remote meeting software such as Teams, Zoom, and Google Meet.
• Professional, personable, and punctual with excellent attention to detail.
• Resourceful, proactive, and able to take initiative with a strong work ethic.
• Full UK driving licence, with flexibility to travel occasionally to clients, suppliers, and conferences.
• Experience using utility software or similar large organisational databases.
• Familiarity with CRM software to log case notes and track queries.
• Previous experience within the utilities industry, including electricity, gas, or water.
• Ability to review data and produce reports.
• Exposure to energy procurement analysis.
• Awareness of and interest in energy legislation, including government-imposed third-party charges and levies.
• Experience producing and reviewing energy budgets.
• Private pension with an 8% employer contribution.
• Income protection for serious medical illness.
• Performance-related bonuses.

Referral Bonus

• Have someone in mind for this position? We offer rewards of up to £1,000 for successful introductions (T&Cs apply).