User Researcher, Digital Services (Public Sector)

Government Recruitment Service; Birmingham; On-site; GBP 38,000 - 44,000; Full time

Benefits offered by this job

Flexible working

Job summary

Government Recruitment Service advertises a User Researcher role for OPSS in Birmingham or London. You will lead user research activities to identify and communicate user needs to service teams, shaping decisions across digital services.

The role supports a diverse user base, offers flexible working, ongoing learning, and opportunities to travel between sites within the OPSS DDaT team. Apply if you have strong user research experience and collaboration skills.

Qualifications

• Experience delivering user research in digital services.
• Ability to identify user needs and translate findings for service teams.
• Experience working with diverse user groups to inform product design.

Responsibilities

• Align user research activities to help teams understand changing user behaviour.
• Apply techniques for analysis of research data and synthesis of findings.
• Understand the diversity of government service users and make services usable and accessible.
• Lead user research activities and involve team members in research work.
• Inform decision making with research findings and the team’s actions.
• Apply knowledge of technologies used to build digital services.
• Support and develop junior researchers.

Skills

User research

Research methods

Data analysis

Multidisciplinary teamwork

Job description

Government Recruitment Service advertises a User Researcher role for OPSS in Birmingham or London. You will lead user research activities to identify and communicate user needs to service teams, shaping decisions across digital services.

The role supports a diverse user base, offers flexible working, ongoing learning, and opportunities to travel between sites within the OPSS DDaT team. Apply if you have strong user research experience and collaboration skills.