User Researcher

Stealth iT Consulting; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital delivery team in the United Kingdom is seeking an experienced User Researcher to plan and conduct user research for government services. The role involves collaboration with designers and product teams to ensure accessibility and effectiveness in service delivery. Candidates must have active SC Clearance, strong knowledge of user-centred design principles, and experience with the GOV.UK Design System. Excellent communication and stakeholder engagement skills are essential for success.

Qualifications

• Active SC Clearance required.
• Strong understanding of user-centred design and usability principles.
• Experience with the GOV.UK Design System.

Responsibilities

• Plan, conduct, and analyse user research.
• Shape digital services to meet user needs.
• Work with designers and product teams.

Skills

User-centred design

Usability principles

Accessibility standards

Strong communication

Stakeholder engagement

Agile methodologies

Job description

We are looking for an experienced User Researcher to join a government digital delivery team. You will plan, conduct, and analyse user research to ensure services are built around real user needs and meet the GDS Service Standard. Working closely with designers, product teams, and policy colleagues, you will help shape services that are simple, accessible, and effective for all users.

• Active SC Clearance required
• Strong understanding of user-centred design, usability principles, and accessibility standards.
• Experience working with the GOV.UK Design System and delivering services aligned to the GDS Service Standard.
• Ability to choose appropriate research methods and justify decisions.
• Skilled in synthesising complex findings into clear, actionable insights.
• Strong communication and stakeholder-engagement skills.
• Experience working in Agile, multidisciplinary teams.