User Researcher - Glasgow

Sanderson Recruitment; Glasgow; Hybrid; GBP 54,000 - 94,000; Full time

Job summary

Sanderson Recruitment is seeking an experienced User Researcher to partner with product teams and deliver high-impact research across public and private sector projects. You will plan and run studies, synthesize insights and help shape user-centred solutions.

The role emphasizes collaboration, inclusive recruitment, and applying emerging methods, with hybrid working and opportunities to travel to client sites.

Qualifications

• Proven experience leading user research programmes using behavioural and attitudinal methods.
• Experience across product/service lifecycle from discovery to delivery.
• Existing SC Clearance or eligibility including UK residency.
• Experience with GDS Service Standards and applying design principles.
• Excellent communication, storytelling, stakeholder management and facilitation.
• Experience in multidisciplinary agile teams leading research and influencing design.
• Familiarity with prototypes to test hypotheses and evaluate journeys.
• Knowledge of remote and in-person research tools.
• Bachelor's degree in psychology, sociology, anthropology, HCI/UX or related.
• Experience recruiting diverse user groups for accessible services.
• Passion for continuous learning and applying emerging tech to research.

Responsibilities

• Partner with Product Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research.
• Develop a strong understanding of users to inform product and service design decisions.
• Lead user research activities within our team, selecting appropriate methodologies to generate valuable insights.
• Plan and conduct qualitative research, including remote and in-person interviews, observations, diary studies, concept testing and usability testing.
• Use quantitative research methods, such as surveys, to uncover actionable insights and work alongside analytics specialists to enrich findings.
• Consider the end-to-end user journey, including business, policy and technical constraints that may influence the user experience.
• Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users.
• Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation.

Skills

User research leadership

Research programme management

Product lifecycle understanding

GDS Service Standards

Stakeholder management

Facilitation skills

Qualitative methods

Quantitative methods

Diverse user recruitment

SC clearance eligibility

Education

Bachelor's degree in Psychology

Sociology

Anthropology

HCI/UX

Tools

UX/UI Design

Testing tools (remote/in-person)

Job description

Salary: £54,000 - 94,000 per year

Requirements:

• Proven experience leading user research programmes using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
• Experience working across multiple stages of the product or service lifecycle, from discovery and exploration through to design and delivery.
• Existing Security Check (SC) Clearance or eligibility to obtain it, including meeting UK residency requirements.
• Experience working with Government Digital Service (GDS) Service Standards and applying GDS design principles.
• Excellent communication, storytelling, stakeholder management and facilitation skills.
• Experience working within multidisciplinary agile teams, leading research activities and influencing product or service design through user insights.
• Familiarity with using prototypes to test hypotheses, validate assumptions and evaluate user journeys.
• Knowledge of tools and techniques used for both remote and in-person research.
• Bachelors degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience or a related discipline.
• Experience recruiting and engaging diverse user groups to support the delivery of accessible and inclusive services.
• A passion for continuous learning and applying emerging technologies and approaches to enhance research practices and client outcomes.

Responsibilities:

• Partner with Product Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research.
• Develop a strong understanding of users to inform product and service design decisions.
• Lead user research activities within our team, selecting appropriate methodologies to generate valuable insights.
• Plan and conduct qualitative research, including remote and in-person interviews, observations, diary studies, concept testing and usability testing.
• Use quantitative research methods, such as surveys, to uncover actionable insights and work alongside analytics specialists to enrich findings.
• Consider the end-to-end user journey, including business, policy and technical constraints that may influence the user experience.
• Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users.
• Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation.

Technologies:

• Support
• Security
• UX UI Design

More:

We are a growing digital consultancy looking for an experienced User Researcher to join our collaborative team. We work with multidisciplinary colleagues to create user-centred products and services that solve real-world problems and deliver meaningful user experiences. You will have the opportunity to work on complex and meaningful projects across both public and private sector organisations, with ongoing professional development, learning and career growth, hybrid working arrangements, and opportunities to travel to client sites when required. We are a diverse and inclusive community that values respect, equality, partnership, and reasonable adjustments throughout the recruitment process.