User Researcher

Searchability NS&D; Newcastle upon Tyne; On-site; GBP 42,000 - 62,000; Full time

Job summary

Searchability NS&D is seeking an experienced User Researcher to plan and conduct qualitative and quantitative studies across UK public sector projects. You will work with multidisciplinary teams to uncover user needs, drive accessibility, and inform service design.

In an agile, iterative delivery environment, you will recruit diverse participants, facilitate usability tests, and translate findings into actionable recommendations for product and service improvements.

Qualifications

• Proven experience planning and conducting qualitative and/or quantitative user research.
• Strong knowledge of a range of user research methods and when to apply them.
• Experience analysing research data and communicating clear insights.
• Experience designing and conducting usability testing.
• Understanding of accessibility and inclusive research practices.
• Experience working within agile or iterative delivery environments.
• Ability to recruit and engage diverse participant groups.
• Familiarity with research tools, recording methods and insight reporting.
• Experience around vulnerable users, remediation services, identity or trust would be advantageous.

Responsibilities

• Plan and conduct qualitative and/or quantitative user research to understand user needs and behaviours.
• Analyse data and communicate clear, actionable insights to inform service and product decisions.
• Design and facilitate usability testing and recruit diverse participant groups.
• Champion accessibility and inclusive research practices within multidisciplinary teams.

Skills

Qualitative research

Quantitative research

Usability testing

Accessibility

Agile delivery

Stakeholder communication

Participant recruitment

Research tools

Inclusive research

Public sector knowledge

Job description

• Travel to client sites across the UK 1-2 times per month
• Work on user-centred research within Public Sector and Government-focused environments
• SC clearance required – join multidisciplinary teams delivering impactful digital services

ABOUT THE CLIENT:

Our client delivers complex digital and transformation programmes within the Public Sector, helping organisations understand their users and improve the services they provide. Their teams work collaboratively across research, design, technology and delivery to solve complex problems and create better user experiences. Due to continued demand for their services, they are looking for an experienced User Researcher to join the team.

THE USER RESEARCHER ROLE:

As a User Researcher, you will plan and conduct qualitative and/or quantitative research to understand user needs, behaviours and experiences. You’ll select and apply appropriate research methods, analyse data and communicate clear, actionable insights to inform service and product decisions.

You’ll design and facilitate usability testing, recruit and engage diverse participant groups, and champion accessibility and inclusive research practices. Working within agile and iterative delivery environments, you’ll collaborate with multidisciplinary teams to ensure research findings directly influence the development and continuous improvement of services.

USER RESEARCHER ESSENTIAL SKILLS:

• Proven experience planning and conducting qualitative and/or quantitative user research
• Strong knowledge of a range of user research methods and when to apply them
• Experience analysing research data and communicating clear insights
• Experience designing and conducting usability testing
• Understanding of accessibility and inclusive research practices
• Experience working within agile or iterative delivery environments
• Ability to recruit and engage diverse participant groups
• Familiarity with research tools, recording methods and insight reporting
• Experience around vulnerable users, remediation services, identity or trust would be advantageous