User Researcher

IBM Computing; West of England; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Experience Consultant specializing in Research. This role focuses on employing diverse methodologies to gather customer insights for engaging digital experiences across various platforms. You'll analyze data to understand user needs and collaborate with cross-functional teams to enhance interface design. The company fosters a culture of curiosity and continuous learning, providing ample opportunities for professional growth and development. If you're detail-oriented and eager to make a significant impact through user research, this is the perfect opportunity for you.

Benefits

Flexible Working

Paid Maternity Leave

Employee Assistance Program

25 Days Holiday

Training Opportunities

Diversity & Inclusion Programs

Recognition Programs

Qualifications

• Experience in user research, preferably in the public sector.
• Proven application of user-centered design methodologies.

Responsibilities

• Conduct user research using qualitative and quantitative methods.
• Collaborate with cross-functional teams to integrate user needs.

Skills

User Research

User-Centered Design

Analytical Skills

Communication Skills

Empathy

Education

Certification in User Research

Certified Professional in User Experience

Tools

Google Analytics

A/B Testing

Card Sorting

Job description

Introduction

At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC offers the opportunity to work with visionaries across multiple industries, improving the hybrid cloud and AI journey for some of the most innovative and valuable companies in the world. Your impact is amplified through our strategic partner ecosystem and robust technology platforms within the IBM portfolio.

Curiosity and a continuous desire for knowledge are foundational to success at IBM CIC. In this role, you'll be encouraged to challenge norms, explore ideas beyond your immediate responsibilities, and develop creative solutions that benefit a broad network of clients, whether onsite or at our CIC or IBM locations. Our culture emphasizes long-term career growth and development, valuing your unique skills and experiences.

We offer:

1. A variety of training opportunities, including classroom sessions, e-learning, mentoring, coaching, and industry-recognized certifications.
2. Regular promotion and progression opportunities to support your career development.
3. Frequent feedback and review checkpoints throughout the year.
4. Diversity & Inclusion as core components of our culture, supported by policies, Employee Champion teams, and support networks.
5. An environment that welcomes ideas for growth and innovation.
6. Recognition programs, including peer-to-peer and manager-to-employee appreciation.
7. Tools and policies promoting work-life balance, such as flexible working, sabbaticals, paid paternity and maternity leave, and a maternity returners scheme.
8. Traditional benefits like 25 days holiday (plus public holidays), shopping discounts, Employee Assistance Program, and a pension plan with a 5% employer contribution.

Your role and responsibilities

The Experience Consultant specializing in Research is responsible for employing diverse methodologies—such as ethnographic research, generative research, surveys, focus groups, social listening, prototyping, usability, and accessibility testing—to gather customer insights for engaging digital experiences across web, mobile, and other platforms. The role involves analyzing research data, deriving insights, and applying analytical and technical skills to understand user needs and behaviors. Ultimately, this position influences brand experiences and communications to resonate with target audiences.

Required technical and professional expertise

• Conduct user research using qualitative and quantitative methods, including interviews, surveys, usability testing, and analytics analysis.
• Apply user-centered design methodologies to inform design decisions, emphasizing empathy, iterative processes, and evidence-based practices.
• Develop strategies to identify and document user needs, pain points, and expectations.
• Create and maintain user personas, journey maps, and experience trackers to visualize insights.
• Collaborate with cross-functional teams—designers, developers, product managers, stakeholders—to ensure user needs are integrated throughout development.
• Perform heuristic evaluations and cognitive walkthroughs to enhance interface design and user flow.
• Keep updated on emerging trends and best practices in user research and user-centered design.

Preferred technical and professional experience

• Experience in user research, preferably within the public sector.
• Proven application of user-centered design methodologies in a professional setting.
• Strong analytical skills to interpret research findings and generate actionable insights.
• Excellent communication and presentation skills for diverse audiences.
• Proficiency with research tools such as A/B testing, card sorting, and contextual inquiry.

This role is ideal for a passionate professional interested in understanding human behavior and leveraging insights to develop meaningful, accessible digital solutions for the public sector. If you are detail-oriented, empathetic, and analytical, and eager to make a significant impact through user research, we encourage you to apply.

Preferred certifications

• Certified Professional in User Experience (UXPA).
• Certification in User Research from a reputable organization.
• Google Analytics Individual Qualification (GAIQ).

IBM is committed to diversity and equal opportunity. All qualified applicants will receive consideration regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. We also adhere to all fair employment practices regarding citizenship and immigration status.