User Researcher SC Cleared

JR United Kingdom; United Kingdom; Remote; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a User Researcher to lead research activities in a remote-first role. This position is pivotal in understanding user needs and behaviors, ensuring that digital services are effectively designed. You'll collaborate with multidisciplinary teams to generate actionable insights that enhance user experiences. With a focus on GDS standards, you'll apply various research techniques to inform service design and engage stakeholders to align research goals with user needs. This is a fantastic opportunity to make a meaningful impact in the public sector.

Qualifications

• Proven experience conducting user research across different delivery phases.
• Solid understanding of GDS standards and how they influence service design.

Responsibilities

• Design and lead research activities throughout the project lifecycle.
• Generate and present insights that support evidence-based decision-making.

Skills

User Research

GDS Standards

Agile Methodologies

Stakeholder Engagement

Data Analysis

Tools

Prototyping Tools

Survey Tools

Job description

Social network you want to login/join with:

User Researcher SC Cleared, united kingdom

col-narrow-left

Client:

Stealth iT Consulting

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

col-wide

Job Description:

User Researcher – SC Cleared (Permanent Role)

We’re partnering with a well-regarded IT services firm that delivers digital transformation solutions to public sector clients. They’re looking to onboard a permanent User Researcher with experience working in GDS-aligned environments.

Location: Remote-first, occasional travel to client locations

Salary: Up to £60,000 per year + benefits

Security Clearance: Active SC clearance required

Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices

The Role

As a User Researcher, you’ll be central to uncovering the needs and behaviours of end-users and ensuring digital services are designed with them in mind. You’ll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences.

Responsibilities

• Design and lead research activities throughout the project lifecycle — from discovery to implementation
• Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys, diary studies) based on the context
• Generate and present insights that support evidence-based decision-making in agile delivery teams
• Engage with stakeholders to align research goals with user and business needs
• Facilitate workshops and synthesis sessions to promote empathy and user understanding within delivery teams
• Analyse both qualitative and quantitative data to inform product or service improvements
• Work closely with other researchers, designers, product owners, and developers
• Champion user-centred practices across the organisation and help embed research into delivery processes

Required Experience

• Proven experience conducting user research across different delivery phases
• Solid understanding of GDS standards and how they influence service design
• Ability to work independently as a lead researcher within agile teams
• Skilled in selecting and applying appropriate research methodologies
• Comfortable communicating research findings through storytelling and visualisation
• Familiar with tools used for in-person and remote research, and experience testing concepts using prototypes
• Strong stakeholder engagement and facilitation skills

This is a great opportunity to make a meaningful impact by shaping user-focused digital services in the public sector.