User Researcher SC Cleared

Stealth iT Consulting; United Kingdom; Remote; GBP 50,000 - 60,000; Full time

Job summary

An established industry player seeks a User Researcher to shape user-focused digital services for public sector clients. This role involves leading research activities, applying effective methodologies, and collaborating with diverse teams to deliver actionable insights. With a focus on Government Digital Service standards, you will engage stakeholders and analyze data to enhance user experiences. Join a dynamic team where your contributions will make a meaningful impact on digital transformation initiatives. This is an exciting opportunity to work in a remote-first environment with occasional travel, offering a competitive salary and benefits.

Qualifications

• Proven experience conducting user research across different delivery phases.
• Solid understanding of GDS standards and how they influence service design.

Responsibilities

• Design and lead research activities throughout the project lifecycle.
• Generate and present insights that support evidence-based decision-making.

Skills

User Research

GDS Standards

Stakeholder Engagement

Agile Methodologies

Data Analysis

Tools

Prototyping Tools

Job description

Stealth iT Consulting provided pay range

This range is provided by Stealth iT Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Stealth iT Consulting

IT Delivery Consultant - Currently Looking for SAP Functional & Technical Consultants - MM, SD, EWM, WM, FICO, FI, ARIBA, PP, ABAP

User Researcher – SC Cleared (Permanent Role)

We’re partnering with a well-regarded IT services firm that delivers digital transformation solutions to public sector clients. They’re looking to onboard a permanent User Researcher with experience working in GDS-aligned environments.

Location: Remote-first, occasional travel to client locations

Salary: Up to £60,000 per year + benefits

Security Clearance: Active SC clearance required

Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices

The Role

As a User Researcher, you’ll be central to uncovering the needs and behaviours of end-users and ensuring digital services are designed with them in mind. You’ll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences.

Responsibilities

• Design and lead research activities throughout the project lifecycle — from discovery to implementation
• Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys, diary studies) based on the context
• Generate and present insights that support evidence-based decision-making in agile delivery teams
• Engage with stakeholders to align research goals with user and business needs
• Facilitate workshops and synthesis sessions to promote empathy and user understanding within delivery teams
• Analyse both qualitative and quantitative data to inform product or service improvements
• Work closely with other researchers, designers, product owners, and developers
• Champion user-centred practices across the organisation and help embed research into delivery processes

Required Experience

• Proven experience conducting user research across different delivery phases
• Solid understanding of GDS standards and how they influence service design
• Ability to work independently as a lead researcher within agile teams
• Skilled in selecting and applying appropriate research methodologies
• Comfortable communicating research findings through storytelling and visualisation
• Familiar with tools used for in-person and remote research, and experience testing concepts using prototypes
• Strong stakeholder engagement and facilitation skills

This is a great opportunity to make a meaningful impact by shaping user-focused digital services in the public sector.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting

Industries

• IT Services and IT Consulting