User Researcher

Searchability; Telford, Stratford-upon-Avon; Hybrid; GBP 71,000 - 97,000; Full time

Benefits offered by this job

BPSS clearance

Job summary

Searchability is recruiting a User Researcher for a major UK government department to lead research through Discovery and Alpha, shaping a new fraud-detection capability that helps investigators identify complex patterns within large datasets. The role is based in Telford with occasional travel to Stratford.

You will plan sessions, recruit participants, run usability tests, analyse findings, and present actionable recommendations to agile teams, championing inclusive, user-centred design and

Qualifications

• Proven experience as a User Researcher in a fast-paced environment.
• Experience planning research sessions and developing roadmaps.
• Strong qualitative and quantitative research skills.
• Experience conducting usability testing with test scripts.
• Ability to analyse and synthesize findings into actionable insights.
• Experience with research operations including recruitment and tooling.
• Experience working with multidisciplinary Agile teams.
• Ability to demonstrate the value of research to stakeholders.
• Understanding of inclusive research and user-centred design.

Responsibilities

• Plan and prioritise research sessions and create roadmaps.
• Review existing research, identify gaps and validate assumptions.
• Conduct qualitative and quantitative studies, including usability testing.
• Manage research operations: recruitment, incentives and tools.
• Analyse findings and translate into clear, actionable recommendations.
• Collaborate with Agile teams to align research with delivery goals.
• Engage stakeholders and advocate for user-centred design.
• Communicate findings through analyses, presentations and docs.
• Ensure research informs future delivery beyond Discovery/Alpha.

Skills

User research

Research planning

Qualitative research

Quantitative research

Usability testing

Research operations

Agile collaboration

Stakeholder engagement

Inclusive design

Remote teamwork

Job description

USER RESEARCHER

• £365 per day via Umbrella
• Telford – 2 days onsite per week, with travel to Stratford when required
• 6-month initial contract
• BPSS clearance required

ABOUT THE CLIENT

Our client delivers complex digital services within a major UK government department, helping teams use data to improve decision-making and service delivery. They are developing a new capability focused on identifying complex patterns and connections within large datasets and are looking for a User Researcher to lead research through the Discovery and Alpha phases.

THE USER RESEARCHER ROLE:

You will support user research for a new fraud-detection capability, helping teams understand user needs and shape a service that enables investigators to identify and explore complex patterns across large datasets.

Building on existing user research, you will review previous findings, identify evidence gaps and develop a research roadmap to inform the next stages of delivery. You will lead research through Discovery and Alpha, ensuring insights influence the proposition, service design and interaction design.

Key responsibilities include:

• Planning research sessions, defining research roadmaps and prioritising research activities.
• Reviewing and building on existing research to identify gaps, validate assumptions and inform future work.
• Conducting qualitative and quantitative research, including usability testing.
• Managing research operations, including participant recruitment, incentives and research tools.
• Analysing and synthesising findings into clear, actionable recommendations.
• Collaborating with multidisciplinary Agile teams to define research objectives and hypotheses.
• Engaging stakeholders and demonstrating the value of user research, particularly where research practices are still developing.
• Championing inclusive, accessible and user-centred design.
• Communicating findings through collaborative analysis, presentations, demonstrations and documentation.
• Supporting future delivery planning by ensuring research informs decisions beyond Discovery and Alpha.

SENIOR USER RESEARCHER ESSENTIAL SKILLS:

• Proven experience working as a User Researcher in a fast-paced environment.
• Experience planning research sessions and developing research roadmaps.
• Strong qualitative and quantitative research skills.
• Experience conducting usability testing, including creating test scripts and analysing findings.
• Ability to analyse and synthesise research data into actionable insights.
• Experience with research operations, including participant recruitment and research tooling.
• Experience working with multidisciplinary teams and stakeholders in Agile environments.
• Ability to demonstrate the value of research and influence stakeholders.
• Understanding of inclusive research and user-centred design principles.
• Strong communication skills and experience working with remote teams.

TO BE CONSIDERED:

Please either apply through this advert or emailing me directly via [e-mail]. For further information please call me: 07719051875. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.