User Researcher

BrightBox Group; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic consulting firm in Newcastle upon Tyne is seeking an experienced User Researcher to thrive in a fast-paced environment. The ideal candidate will drive user insights, deliver research under tight deadlines, and manage stakeholder expectations. This role requires adaptability and strong influencing skills, with a focus on both quality research and practical delivery. If you can excel in a high-pressure context, we want to hear from you!

Qualifications

• Experience as a User Researcher in demanding environments.
• Strong skills in managing stakeholders and influencing decisions.
• Ability to adapt research strategies pragmatically.

Responsibilities

• Drive user insight to inform decisions.
• Deliver research under tight deadlines.
• Collaborate with stakeholders to manage priorities.

Skills

User Research

Stakeholder Management

Adaptability

Strategic Thinking

Job description

Overview

We’re seeking an experienced User Researcher who thrives in a fast‑paced, public‑facing environment with tight deadlines. This role goes beyond traditional research delivery and requires strong judgment, adaptability, and influence.

What you’ll do

• Drive user insight within the team to shape decisions and direction
• Deliver research in complex, time‑pressured, and highly visible environments
• Adapt research approaches pragmatically to fit constraints while maintaining rigour
• Collaborate closely with stakeholders and manage competing priorities

What we’re looking for

• Experience working as a User Researcher in fast‑paced or high‑pressure contexts
• Strong stakeholder management and influencing skills
• A strategic, pragmatic mindset with the ability to adapt quickly
• Confidence balancing research quality with delivery needs

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Consulting
• IT Services and IT Consulting

Location

Newcastle Upon Tyne, England, United Kingdom