User Researcher

G Digital; Leeds; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Private medical insurance

Hybrid and flexible working

Generous annual leave

Learning and professional certificates

Wellbeing support

Family-friendly policies

Job summary

G Digital is hiring a Senior User Researcher to turn user insight into meaningful change within complex digital programmes. You will lead end-to-end research in multidisciplinary teams, turning findings into actionable recommendations and challenging assumptions.

You'll work with Service Designers, Content Designers, Product Managers and Agile teams, mentor others and help grow our UCD community while delivering impact for clients.

Qualifications

• Strong experience delivering User Research within Agile, multidisciplinary teams.
• Solid understanding of qualitative and quantitative research methods.
• Experience in consultancy or client-facing environments.
• Confident engaging with stakeholders, facilitating workshops and influencing decisions.
• Ability to turn complex research findings into clear, practical recommendations.
• Experience with GDS, NHS Service Standards or public sector digital transformation would be a bonus.

Responsibilities

• Lead end-to-end user research across complex digital transformation programmes.
• Use qualitative and quantitative research methods to uncover user needs.
• Turn research findings into actionable recommendations that influence products and services.
• Collaborate with Service Designers, Content Designers, Product Managers and wider Agile teams.
• Build relationships with senior stakeholders and champion user-centered thinking.
• Support and mentor other researchers while contributing to a growing UCD community.

Skills

User Research

Agile delivery

Qualitative methods

Quantitative methods

Stakeholder facilitation

Public sector experience

Job description

We're working with a global technology consultancy that's growing its User-Centred Design (UCD) practice, and they're on the hunt for a Senior User Researcher who knows how to turn genuine user insight into meaningful change.

Think large-scale digital transformation, complex challenges, multidisciplinary teams and projects that actually make a difference. This isn't just about conducting research. It's about having a seat at the table, challenging assumptions and making sure real user needs are driving decisions.

So, what will you be getting up to?

• Leading end-to-end user research across complex digital transformation programmes.
• Using qualitative and quantitative research methods to uncover what users really need.
• Turning research findings into actionable recommendations that influence products and services.
• Collaborating with Service Designers, Content Designers, Product Managers and wider Agile teams.
• Building relationships with senior stakeholders and championing user centered thinking.
• Supporting and mentoring other researchers while contributing to a growing UCD community.

Now, what are we looking for?

We're after someone who's been around the User Research block a few times and can confidently lead research from discovery through to delivery.

You’ll ideally bring:

• Strong experience delivering User Research within Agile, multidisciplinary teams.
• A solid understanding of qualitative and quantitative research methods.
• Experience working in consultancy or client-facing environments.
• Confidence engaging with stakeholders, facilitating workshops and influencing decisions.
• The ability to take complex research findings and turn them into clear, practical recommendations.
• Experience with GDS, NHS Service Standards or public sector digital transformation would be a BIG bonus.

And what's in it for you?

• Salary up to £70,000
• Hybrid and flexible working
• Private medical insurance for you and your dependants
• Generous annual leave + bank holidays
• Learning, development and professional certifications
• Enhanced family-friendly policies, wellbeing support and a whole host of other benefits.

You’ll be joining an established global organisation with a growing UCD practice, plenty of opportunity to develop and the chance to work on projects that genuinely improve people's experiences.