User Research & Experimentation Strategist

John Lewis & Partners; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate User Research & Experimentation Strategist to join their innovative team. This exciting role involves analyzing data from A/B tests and user research to drive decision-making and improve digital products. You will work in a hybrid environment, balancing office presence with remote work, and have the opportunity to influence key strategies that enhance user experiences. If you thrive in a collaborative setting and are eager to make a significant impact through data analysis, this role could be your next great adventure!

Qualifications

• Strong understanding of data analysis and proficiency with spreadsheets.
• Experience with large-scale A/B testing for decision-making.

Responsibilities

• Analyze and interpret insights from A/B testing and UX research.
• Influence experimentation and conversion rate optimization.

Skills

Data Analysis

A/B Testing

User Research

Stakeholder Management

Communication Skills

Tools

Adobe Analytics

Google Analytics

ContentSquare

Job description

User Research & Experimentation Strategist

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About The Role

We're looking for a skilled and enthusiastic Strategist to join our award-winning User Research and Experimentation team within our Digital and Ecommerce department. This role aims to maximize the value from hundreds of experiments and hours of User Research. You’ll analyze and interpret insights from large-scale A/B testing and smaller UX Research, primarily working with data in spreadsheets and dashboards to inform decision-making. You should be comfortable discussing user research, though primary research will be conducted by specialists. If you love user research and data analysis and are excited to influence experimentation and conversion rate optimization at John Lewis, we want to hear from you.

Additional Role Details

• Target salary: up to 60k
• Working pattern: Hybrid approach, with 1-2 days in the office at our London Head Office in Pimlico

Essential Skills & Experience

• Strong understanding of data analysis, including statistics, and proficiency with spreadsheets
• Experience with large-scale A/B testing and its application in decision-making
• Knowledge of user research methods to improve digital products and services
• Stakeholder management skills, with the ability to gather requirements and present findings
• Excellent communication skills for technical and non-technical audiences

Desirable Skills & Experience

• Experience in agile environments and digital projects
• Data visualization skills
• Experience working with large datasets related to digital customer behavior and e-commerce
• Understanding of CRO principles and tools like Adobe Analytics, GA, ContentSquare

About The Partnership

We’re the UK’s largest employee-owned business, home to John Lewis and Waitrose. We foster a culture of innovation, diversity, and shared ownership, committed to building a happier world and providing excellent service.

Additional Notes

Roles may require pre-employment vetting, including DBS checks and financial probity assessments. We encourage quick application as roles may close early due to high interest. We support flexible working arrangements to promote work-life balance.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Research, Analyst, and IT
• Industry: Retail