User Research & Experimentation Strategist

John Lewis & Partners; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Strategist in the User Research and Experimentation team. This exciting role focuses on maximizing the value of user research and experiments to optimize conversion rates. You will analyze qualitative and quantitative data, utilizing your strong understanding of AB testing and user research methods. Collaborate with stakeholders and communicate insights effectively to drive decision-making. This innovative firm values flexible working, allowing you to balance office and home work to suit your needs while contributing to a culture of ownership and respect.

Qualifications

• Strong understanding of data analysis methods and statistics.
• Experience with large scale AB testing and user research methods.

Responsibilities

• Maximize value from user research and experiments.
• Analyze data to help teams make better decisions.

Skills

Data Analysis

AB Testing

User Research

Stakeholder Engagement

Communication Skills

Tools

Data Visualization Tools

Web Analytics Tools (Adobe, GA, ContentSquare)

Job description

About the role

We're looking for a skilled and enthusiastic Strategist to join our award winning User Research and Experimentation team, within our Digital and Ecommerce department. This role exists to maximise the value we get from running hundreds of experiments and conducting hundreds of hours of User Research. As our Strategist, you'll take a mixed methods approach to analyse and interpret what we're learning from our users, both via large scale AB testing and smaller scale UX Research. You'll be part of our UX Research team and be confident speaking about user research, but not necessarily conducting primary research (we have specialists focused on that). You'll be equally comfortable with data, largely working with spreadsheets and dashboards to help teams make better decisions for the customer and for our partnership. If you love user research and data analysis, and you're excited by the chance to shape how we experiment and optimise conversion rates at John Lewis, we want to hear from you.

Target salary - up to 60k

Working pattern/flexible working- The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for up to 1-2 days a week in the office to connect.

Location - This role is based at our London Head Office campus in Pimlico.

Essential skills/experience you'll need

• Strong understanding of data analysis methods, with the ability to extract meaningful insights from qualitative and quantitative data, including a strong grounding in statistics. Comfortable with spreadsheets.

• Strong understanding of large scale AB testing, particularly its strengths and weaknesses as a data source for decision making.

• Strong understanding of user research methods, with experience of using them to improve decision making within digital products and services.

• Experience with working with stakeholders to gather requirements and present findings, demonstrating the ability to influence decision-making in a digital context.

• Excellent communication and interpersonal skills, with the ability to convey complex information clearly and concisely to both technical and non-technical audiences.

Desirable skills/experience you may have

• Experience with working in an agile environment, contributing to fast-paced digital projects.

• Experience with using data visualisation tools to communicate insights effectively.

• Experience with working with large datasets, particularly those related to digital customer behaviour and e-commerce activities.

• Understanding of CRO principles and methodologies.

• Experience with Web Analytics tooling (Adobe / GA / ContentSquare etc.)

About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.