Used Car Finance & Customer Experience Leader

Lithia UK; Tees Valley; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Family leave policies

Salary sacrifice car

Volunteer day

Long service rewards

Career growth training

Cycle to work

Discounts

Referral rewards

Job summary

Lithia UK is seeking a proactive Business Manager to drive Finance and Insurance opportunities and deliver outstanding customer relationships and a 5-star CSI. You will lead a sales team, set clear targets, and champion earning customers for life.

You’ll build rapport with customers, manage enquiries, coach your team, monitor performance against budget, and address shortfalls with the Sales Manager. The role offers career growth, generous leave, and benefits that support work-life balance.

Qualifications

• Lead a sales team to maximise Finance & Insurance opportunities.
• Develop rapport to retain customers and build brand loyalty.
• Coach and motivate the team to convert inquiries into customers.

Responsibilities

• Lead sales team to maximise Finance & Insurance opportunities.
• Establish wants and needs of the customer while building a rapport to retain them.
• Expertly handling enquiries and motivating the team to convert prospects into customers.
• Work under pressure, set targets and monitor performance against budget.
• Identify shortfalls and address them with the team and Sales Manager.
• Provide regular feedback, review performance, targets and coaching to develop the team.

Skills

Team leadership

Sales targets

Negotiation

Customer relations

Finance knowledge

Job description

Lithia UK is seeking a proactive Business Manager to drive Finance and Insurance opportunities and deliver outstanding customer relationships and a 5-star CSI. You will lead a sales team, set clear targets, and champion earning customers for life.

You’ll build rapport with customers, manage enquiries, coach your team, monitor performance against budget, and address shortfalls with the Sales Manager. The role offers career growth, generous leave, and benefits that support work-life balance.