Used Car Business Manager

Lithia UK; Tees Valley; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Family leave policies

Salary sacrifice car

Volunteer day

Long service rewards

Career growth training

Cycle to work

Discounts

Referral rewards

Job summary

Lithia UK is seeking a proactive Business Manager to drive Finance and Insurance opportunities and deliver outstanding customer relationships and a 5-star CSI. You will lead a sales team, set clear targets, and champion earning customers for life.

You’ll build rapport with customers, manage enquiries, coach your team, monitor performance against budget, and address shortfalls with the Sales Manager. The role offers career growth, generous leave, and benefits that support work-life balance.

Qualifications

• Lead a sales team to maximise Finance & Insurance opportunities.
• Develop rapport to retain customers and build brand loyalty.
• Coach and motivate the team to convert inquiries into customers.

Responsibilities

• Lead sales team to maximise Finance & Insurance opportunities.
• Establish wants and needs of the customer while building a rapport to retain them.
• Expertly handling enquiries and motivating the team to convert prospects into customers.
• Work under pressure, set targets and monitor performance against budget.
• Identify shortfalls and address them with the team and Sales Manager.
• Provide regular feedback, review performance, targets and coaching to develop the team.

Skills

Team leadership

Sales targets

Negotiation

Customer relations

Finance knowledge

Job description

As a Business Manager with us, you will be instrumental in driving Finance and Insurance opportunities while focusing on achieving outstanding customer relationships and a 5-star CSI performance. What do you need to succeed as a Business Manager?

• A high level of professional acumen and have an outstanding work ethic
• Excellent communication skills
• Ability to captain a team to obtain outstanding results as well as supporting and leading them
• Ability to meet and exceed sales targets monthly
• Influence and negotiation skills
• Excellent relationship building skills, with both your team and customers

What does the Business Manager role involve?

• Driving your sales team to optimise every Finance and Insurance opportunity that comes into the business
• Establish wants and needs of the customer while building a rapport that will retain them to the brand and the business
• Expertly handling the enquiry management process, supporting and motivating your team to convert prospects into customers
• Working under pressure, establishing targets and monitoring performance against budget
• Understanding shortfalls and addressing those with your team and Sales Manager
• Regular feedback to your team, looking at performance, targets and coaching to developing them

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of , and . We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: . Our team will be happy to support you throughout every stage of the process.